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Business Analyst - Retail & Supply

Support Office»IT


Job Reference: 172254BR

Nottingham Support Office



Business Analyst – Channel Operations

An exciting opportunity has been created for a Business Analyst, as a member of the Retail and Supply IT Development team within Boots IT. Reporting to a Lead Business Analyst, you will be responsible for working with members of the Retail and Supply Chain functions to jointly define with them the high-level scope, objectives and requirements for some major upcoming projects in those areas.

About the opportunity

You will have these specific responsibilities:

• building enduring relationships with the business areas, favouring strong collaborative interactions over processes and documentation
• facilitating the analysis and user story creation for projects and programmes
• ensuring that user stories are sized to an appropriate level of detail, with all acceptance tests agreed
• for larger projects and programmes, staying involved with the project right through to delivery and implementation, ensuring that the user acceptance phase fully tests that the solution meets the requirements
• bringing a BA approach/methodology to wider departmental initiatives and ad hoc investigations

About you

The successful candidate will be able to demonstrate:

• A natural curiosity that drives them to really want to understand the business process to which the solution is to be applied
• Experience working as a business analyst within an IT environment
• An ability to get to the real nub of the issue, beyond how the problem is first described
• that they are comfortable to challenge the perceived wisdom and request evidence (facts and data) to support what they are being told
• A track record of bringing clarity of thought to complex and potentially initially vague situations
• Strong relationship-building skills

About us

IT is at the centre of what we do.

This is retail IT for the real world, you’re so close to your customers in all ways – in store, online and internally.

You can get involved with all the different areas of our business, working on projects that make a real difference – from our hugely successful Boots App to our world-class warehousing and order management systems.

We place so much value on our IT team – if you want to build a career that will keep developing with your skills, there’s no better place to do it.

Boots UK is the UKs leading pharmacy-led health and beauty retailer. With around 2200 stores in the UK and Ireland, our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

In joining Boots IT you will be able to access: The WBA IT Academy, BCS up to the level of fellow, the ISF for professional development in the Cyber Security and Information Governance arena, HIMSS for certification in the use of digital healthcare, CHIME for globally recognised qualification in the delivery of digital healthcare. Additionally, a series of internal capabilities are also available to all members of the team including regular connections to the full team, delivering change through technology at Boots. The team ethos is one of shared learning and the team will support attendance at public learning throughout the UK and the onward sharing of this within the team.

The Boots IT and Data functions have a well-established diversity, equity and inclusion model and charter known as Inclusive IT that strives to make allies of everyone who works within the team. This job role is one which could be performed on a part-time or full-time basis.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

This job role is one which could be performed on a part-time or full-time basis.

The company recognises that a hybrid working model (part home-based and part office-based) is one which works best for most people, and it does not have a “one size fits all” edict.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact

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