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Release Readiness Assistant – Acceptance & Implementation

Support Office»E-Commerce

Summary

Job Reference: 170515BR

Nottingham Support Office

Permanent

Full-time

Release Readiness Assistant – Acceptance & Implementation

Fixed-Term and Permanent Position Available


Welcome to the Boots.com team - an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

About the opportunity

Working in the Digital Operations team, you will collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC.

As a Release Readiness Assistant, you will form part of a tight-knit team that plays a crucial role in supporting the Release Readiness Assistant Managers in troubleshooting website issues, testing new functionality and ensuring our website provides the best customer journey across all our platforms.

You’ll have a passion for getting it right for our customers, a keen eye for detail, and a pragmatic approach.

Your Responsibilities:

• Responsible for the testing of the customer-facing digital releases as they move through our test environments onto the live site.
• Managing testing within strict timeframes and to a high standard.
• Liaising with teams cross-functionally to understand the elements of each release.
• Taking ownership of raising, tracking and retesting defects, ensuring that the team are updated on progress throughout the process.
• Responsible for the creation of test plans for each release, covering exploratory and functional testing.
• Communicating any impediments to progress in a timely manner to allow the Release Readiness Assistant Managers to prioritise and ensure the correct decisions on resolution are taken.
• Supporting out-of-hours testing for releases on go-live mornings, plus any ad hoc requirements.
• Supporting the wider Boots.com team with any issues found during day-to-day activities, including out-of-hours support.
• Required to understand the many different systems and tools that compose the site and are used to support Boots.com releases.
• Work cross-functionally with various teams and stakeholders across the business, also working closely with our third-party suppliers.

About you:

• You will have an inquiring mind, be pragmatic, and hold a strong passion for the business.
• Be able to identify patterns and trends and be comfortable asking questions.
• You will be proactive in your approach, taking ownership of your work.
• Work cross-functionally and build strong working relationships with others regardless of their level (e.g. developers, senior managers).
• Enjoy change and working in a dynamic environment, with the confidence to work through the highs and lows.
• Problem-solving, attention to detail, a structured approach, and a desire to improve business processes will be some of your core skills.
• Excellent verbal and written communication skills, and technically savvy with the ability to learn multiple different systems.
• Working to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.
• Please note: With our website available for customers 24hours a day, working times will vary at short notice and require early morning starts to ensure everything is perfect for the day ahead.

Benefits

We have a great range of benefits* that go beyond salary and offer flexibility to suit you:
• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources and programmes
• Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops – Support Office only

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact frankie.mccallister@boots.co.uk

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