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Head of European Quality

Support Office»Business Support and Operations | No7


Job Reference: 170460BR

Nottingham Support Office



Head of European Quality

WBA Global Sourcing brings a broad and diverse range of products to life for our retailers, brands and most importantly, our customers. Our global sourcing operation is the power behind WBA`s retailers and brands. We incorporate sustainability into everything we do. We only work with ethically compliant suppliers. We have a diverse, inclusive and engaged team!

Do you want to join us?

About the opportunity

Reporting to the European Director of Quality & Technical, this is a great opportunity to shape the quality systems and operational quality teams supporting both retail and owned brands (No7, Liz Earle, Soap & Glory etc). This will include:

  • Leading the regional Quality team to ensure all business, regulatory compliance and team development requirements are met.
  • Owning the development, deployment and maintenance of the European QMS ensuring compliance with all global & WBA requirements and the regulatory requirements for the regional product classifications.
  • Ensuring the effective triage, investigation & management of consumer complaints & feedback ensuring any required improvement activity is managed & communicated effectively
  • Leading the management of serious-incident investigation and manages the product recall process, ensuring appropriate business escalation & stakeholder management as required.
  • Ensuring market insights drive continuous improvement to regional product quality and enable product maintenance activities
About you

The ideal candidate will be an experienced and inspirational quality leader with in-depth knowledge of the systems and operational activities required to support the marketing of medicines, medical devices, food supplements, cosmetics and general products. Key attributes are:
  • A highly effective leader with a proven track record of developing and leading teams of subject matter experts
  • An excellent and impactful influencer with proven senior stakeholder management experience with the ability to remain calm and lead through serious incident investigations and demonstrate pragmatic decision-making skills
  • A knowledge of the regulatory landscapes for our retail and owned brands. (MHRA/FSA/BSI/HPRA etc)
  • A high level understanding of quality reporting mechanisms and track record of delivering sustainable quality improvement

We have a great range of benefits* that go beyond salary and offer flexibility to suit you:
  • Competitive holiday allowance (with the option to buy more days)
  • Car allowance
  • Retirement Savings Plan pension scheme
  • Discretionary annual bonus scheme
  • Enhanced Maternity / Paternity / Adoption leave pay
  • £100 gift card for colleagues expecting/adopting a baby
  • Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
  • Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
  • Generous staff discount (with enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare)
  • Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
  • Access to a range of learning and development resources and programmes
  • Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops
*All rewards and benefits are subject to change and eligibility.

Why WBA Global Sourcing

Our sourcing team brings a broad and diverse range of products to life for our retailers, brands and most importantly, our customers.

Our global sourcing operation is the power behind WBA’s retailers and brands.

Our team of more than 400 people are located throughout Asia, the UK, Mexico and the U.S., putting us at the heart of the markets we serve and close to our suppliers. The combination of the team’s expertise and the breadth and diversity of our supplier base enables WBA Global Sourcing to bring to life an extraordinarily broad range of products from beauty and healthcare, to groceries and toys, with a specialty in the development of owned brand and consumer brand products.

With a razor-sharp focus on product quality, the Global Sourcing team supports delivery against our ambitious WBA sustainability targets through initiatives such as packaging reduction and the eradication of single-use plastic. We also reduce the volume of goods shipped around the world by manufacturing products locally in the regions where they will be sold. Critically, we ensure we only work with suppliers that consistently demonstrate compliance with our ethical sourcing requirements.

We're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact

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