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Pharmacy Process Improvement Analyst

Support Office


Job Reference: 162910BR

Nottingham Support Office

Fixed Term


Pharmacy Operations Continual Improvement Analyst
As Pharmacy Operations Continual Improvement Analyst you will provide insight and analysis through clear visual, written and verbal communication. You will be reporting directly to the Pharmacy Future Operations Senior Manager within the Pharmacy Operations team and work collaboratively while engaging with the wider Pharmacy and IT functions and programs.

Key Responsibilities
• Support the development of a continual improvement mindset, constantly and collaboratively seeking improvement opportunities in pharmacy operations
• Work closely with stores to ensure continual improvement is being considered, seeking to understand challenges and supporting them in addressing the challenges appropriately
• Support the delivery of pharmacy operational projects by using knowledge and experience of pharmacy operations such as care service, DDS or core item dispensaries
• Adopt project management principles when leading projects including business case set up and analysis of KPI deliverables
• Support the identification and tracking benefits of operational efficiency improvement(s) by creating and/or utilising multiple data sources using appropriate tools such as Excel and Power BI, ensuring that changes to processes are mapped, maintained and reflected through payroll allocation

A bit about you
• Recent experience of operational processes in Care Service, DDS or Core Item dispensaries
• Strong verbal and written communication skills and understand how to share insights and influence key stakeholders utilising O365 tools such as PowerPoint
• Can apply analytical techniques in in the context of operational improvement and present solutions using appropriate tools
• Interpret requirements and present data in a clear and compelling way

A bit about ua
The Pharmacy Future Operations team
This role is an exciting opportunity to be part of an established team that continually improves the efficiency of Boots Pharmacy Operations supporting the goal to have an increasing impact on the health of the communities we serve.

The Future Pharmacy Operations team has two principle responsibilities:
• Review all aspects of existing pharmacy operations removing inefficiency through a series of projects
• Working with internal and external partners to ensure new processes are implemented efficiently and integrate with existing operations

You will be able to demonstrate your wide range of skills to a broad set of stakeholders that could lead to further career development opportunities. In return, we will build a personal development plan with you that helps you develop and further your career.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2100 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:
• Competitive Salary
• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
• Annual discretionary bonus plan
• Market leading staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.
If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!

If you have any questions or queries regarding this vacancy please contact

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