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Business Analyst - Digital Healthcare

Support Office


Job Reference: 161588BR

Nottingham Support Office



Business Analyst – Digital Healthcare

Our IT function based in the Boots Support Office in Nottingham is looking for a Business Analyst to fulfil a role within our Digital Healthcare team. The role can be facilitated by remote working but may require visits into the Support Office.

The Business Analyst will play a key role in the successful delivery of projects, assisting the Lead Business Analyst and Product team to define scope, and requirements that will deliver a solution that meets our growing business needs. The ideal candidate will bring a strong analytical mindset and will also be able to capture and convey detailed requirements that can be understood by all stakeholders.

About the opportunity

Working within the Digital Healthcare team, the candidate will have the opportunity to work across a diverse landscape of healthcare applications and initiatives. They will be at the centre of an ever growing Digital Healthcare platform, delivering the best solutions that put our customer needs first. The day to day activities of the role will include but are not limited to:

• Analyse business requests, identifying and evaluating options for improving business systems and processes, ensuring the customers’ needs are always at the forefront of our solutions
• Build positive relationships with and gain the trust of all stakeholders, underpinned by a sound understanding of priorities and business benefits
• Work with business and IT stakeholders (Lead Business Analysts, Product Owners, SMEs, Architecture, UX Designers, Service teams etc.) to define and capture requirements, including functional and non-functional requirements for the project
• Develop requirements documentation, including capturing Epics, Features and User Stories
• Work in a team of other Business Analysts on large / complex pieces of work, ensuring that the vision, scope and requirements are aligned across the entire project

About you

• You’ll have excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders at all levels in the business
• You’ll be detail oriented, and strive for a collaborative understanding to deliver the best product for our customers
• You’ll have the ability to handle multiple projects, deadlines, and work independently without supervision
• You’ll always strive to understand, and bring others along when your understanding is greater than theirs


• You will have experience of working within an Agile and Waterfall software delivery environment
• You will have experience of working as a Product Owner, Product Manager or Agile Business Analyst


We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
• Access to our IT learning academy

*All rewards and benefits are subject to change and eligibility.

Global IT

As a member of the Global IT community you will work across the Walgreens Boots Alliance group including Boots UK & ROI, No7 Beauty Company, Walgreens & International Retail. You will be part of a global team who all share global objectives and strive to accomplish greater agility, efficiencies and IT modernisation to enhance our capabilities and offering.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact

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