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Commercial Development Manager

Support Office


Job Reference: 158450BR

Nottingham Support Office

Fixed Term


Level 5

Commercial Development Manager
Fixed Term Contract (Internal Secondment)

Growing our Healthcare business is a key strategic initiative and we’re transforming the way Services are delivered in stores and online

As the Testing and Diagnostics Commercial Development Manager, you will lead for the growth of the Testing and Diagnostics business at a sales and gross profit level taking the business from a newly launched initiative to an established service for our customers and partners.

You will be reporting directly to the Senior Commercial Healthcare Manager for Testing and Diagnostics and will work collaboratively in cross functional teams with external partners, Digital Product Management (IT), Chief Pharmacists Office, Marketing, Pharmacy Finance and Store Operations.

About the opportunity

• Understands the healthcare market, the needs of the customers and our partners
• Analyse market data and customer insight to identify areas of customer need and align with Healthcare strategy
• Identify, engage and manage partner relationships that support the Testing and Diagnostics Business.
• Analyse data on customer feedback and performance to create insights that can be acted upon to improve customer care and business performance.
• Manage the traditional trading levers of price, range, distribution and promotion within a regulated market in the context of a healthcare business.
• Negotiate with suppliers to create profitable partnerships in areas that meet customer needs.
• Maintain great customer service levels through effective cross functional engagement and holding to account of all stakeholders providing key business inputs e.g. forecasting, launch dates and any reactive tactical planning and issue resolution.
• Bring opportunity for future growth to life by contributing to the strategy evolution and 3yr planning process.
• Maximise performance and development at a team and individual level

About you

• Approachable and friendly to enable you to build up a strong network of relationships quickly, engaging a wide range of personalities, taking people with you.
• Have a “can do” attitude and be able to work independently and at pace
• Possessing resilience, adaptability and you’re not fazed by things changing in an agile and fast-moving environment.
• Ability to have impact and influence with very senior stakeholders using a variety of techniques/styles.
• Strong commercial acumen and negotiation skills, understanding that detail and accuracy is vital, but able to contribute and be comfortable with future thinking.
• Ability to analyse market information, customer needs, competitors and an understanding of the economics of the business. Turning analysis into insight and action.
• Experience of managing and developing teams both directly as line manager and indirectly


We have a great range of benefits* that go beyond salary and offer flexibility to suit you:
• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources and programmes
• Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact

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