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Business Analyst, MarTech and Data Development - Boots UK

Support Office


Job Reference: 156275BR

Nottingham Support Office



Level 6

Overview of the role

This hugely rewarding role is within the ‘MarTech and Data Development’ team who are responsible for identifying new opportunities to improve our business proposition and customer experience through technology and data.

Whilst part of the wider Loyalty & Customer Engagement team, the focus of the team extends across the Marketing function, incorporating physical and digital retail channels, multiple customer communication channels, and customer data capabilities in all areas of the business.

The Business Analyst will work closely with a team of Product Owners and support them with the day to day management of key projects, engaging with a range of stakeholders across IT, Digital Development, Digital Retail, Loyalty Proposition and Data Science & Engineering teams.

Key responsibilities:

Business engagement and change:
• Assists in the coordination and control of the flow of work from the business into IT and Digital
• Support business change and knowledge transfer

Represent the business and their requirements throughout the project lifecycle:
• With the support of Product owners, the BA will work with business and technical stakeholders to identify requirements and evaluate work that requires IT intervention and support
• Ensure requirements (both functional and non-functional) are sufficient for Design and Development teams and work with them through the design to clarify requirements and liaise with the business
• Ensure that requirements are traceable and complete a traceability matrix

Benefits tracking:
• Work with Data Science & Engineering and the business teams to track benefits realisation

About you

• An analytical mindset and demonstrate a strong interest in technology and the use of data
• Inquisitive by nature with a passion for improving customer experiences
• Experience of working cross functionally across business and IT, ideally with some experience of agile working
• Accomplished communicator, both written and verbal, who can work with colleagues across levels and functions
• Strong working knowledge of Microsoft Office applications is essential. Knowledge of tool such as Jira & Confluence would be desirable as would experience of using process mapping tools
• Ability to work independently or within a team environment and handle multiple projects simultaneously

Our Benefits:

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

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