Enterprise Architect - Customer Platform

Job reference: 154114BR Previous
Location: Nottingham Support Office
Function area: IT
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Enterprise Architect, Customer Platform

About the opportunity

You will be working as part of the Global WBA EA team, focussed on Retail Pharmacy International and will be supporting Boots and International Retail on developing the Enterprise Architecture for the Customer Platform, with a focus on Customer Data, Martech, CRM and Loyalty.

With the support of the wider EA team, you will be working with Boots business leaders on the definition of IT strategy and roadmaps, and directing IT investment to support the business outcomes and global technology strategy.

• Developing enterprise architecture artefacts and processes, to create and embed technology strategy across the platform
• Creating technology roadmaps and IT investment plans that align to organisational plans and strategy
• Engaging and influencing relevant stakeholders, to understand and form strategy, and obtain commitment to technology roadmaps
• Leading the EA design governance for the platform and supporting solution architects in the successful delivery of programmes and projects
• Selecting the optimal combination of CRM, MDM, loyalty and marketing technologies to enable real-time personalised customer experiences

About you

Ideally, you will have experience of:

• Developing enterprise architecture in a large global retail or healthcare environment or a similarly complex organisation
• Working with business leaders on defining business outcomes, and translating business objectives into IT strategy and roadmaps.
• Dealing with ambiguity and leading groups of varying stakeholders through complex challenges
• Working with global teams and external partners

About us

IT is at the centre of what we do.

This is retail IT for the real world, you’re so close to your customers in all ways – in store, online and internally.

You can get involved with all the different areas of our business, working on projects that make a real difference – from our hugely successful Boots App to our world-class warehousing system.
We place so much value on our IT team – if you want to build a career that will keep developing with your skills, there’s no better place to do it.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact samantha.bramhall@boots.co.uk