Lead Business Analyst

Job reference: 149872BR Previous
Location: Nottingham Support Office
Function area: IT
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Lead Business Analyst - Digital

We are looking for a dynamic Lead Business Analyst to join our Digital IT team. The successful candidate will be responsible for managing demand across the Digital Customer Platforms.

About the opportunity

The Lead Business Analyst leads the effort to work with the Customer Platform business owners to identify and define business requirements. Engaging with the business to understand their needs and translates this into requirements that our engineers can use to develop and improve solutions. Act as an agent of change who uses different analysis techniques to support business change activities and help the business to get the most value from technology.

• Coordinate and control the flow of work into our IT teams, managing demand from initial idea through to the validation phase via the established front door process
• Manage and maintain relationships with key stakeholders (both business & technical) to shape, influence and inform strategic direction
• Engage with business experts to understand current business processes and/or transitional and future requirements
• Drive and challenge the business on their assumptions of how they will successfully execute their plans
• Input into the 3-year planning process ensuring the prioritisation of projects in the operating plan and assisting with resource planning

About you

• Have strong facilitation, communication, listening, coaching and presentation skills, with experience of running results driven workshops
• Able to work at a conceptual level where business objectives and requirements may not be well-defined
• Have effective and productive stakeholder management skills
• Be able to work across all levels of stakeholders and third parties within a commercial environment
• Previous experience as a lead business analyst including managing other business analysts and third party partners to deliver a successful outcome.


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact helen.doherty@boots.co.uk