Back to results

IT Business Analyst – Technology Services

Support Office


Job Reference: 149482BR

Nottingham Support Office



Level 5

IT Business Analyst – Technology Services

Based at the Nottingham support office and working as part of the Technology Services team the IT Business Analyst will play a key role in the successful delivery of projects and solutions. The ideal candidate will be flexible with good stakeholder management, and a strong technical background.

About the opportunity

Key responsibilities:

• Understand and analyse customer (business and internal IT project team) requests
• Compile requirements documentation
• Work across the Project Delivery Lifecycle, with Project managers, Technical Architects, testing teams and Service Introduction to deliver the identified requirements and benefits
• Manage stakeholders
• Act as a bridge between customer and technical IT teams

About you

• Business analysis tools and techniques
• Project delivery methodologies including Waterfall and Agile
• Documentation of user requirements, stories and acceptance criteria
• Minimum of 3yrs working in an IT Business/Systems Analysis role delivering IT infrastructure change
• Broad understanding of IT technology areas, for example End User Computing, Hosting, Integration, Networks, Cloud Computing
• Work in a Retail and Pharmaceutical business environment, including knowledge of supply chain and financial processes


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact

You might also be interested in

Why Boots is the right place for you

At Boots care is at the heart of everything we do.
Discover how this creates an open and inclusive working environment that enables all our teams to thrive.