Acceptance ___ Implementation Assistant

Job reference: 147250BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Acceptance & Implementation Assistant

Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.

As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

About the opportunity

Working in the Digital Operations team you’ll collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC.

You’ll be involved in everything from troubleshooting website issues, and managing online fraud risk, to analysing data to gain insight into how we can make the service better.

You’ll have a passion for getting it right for our customers, an eye for detail, and a pragmatic approach.

• Supporting the Acceptance and Implementation Manager by managing the customer facing, digital releases into the production environment.
• Liaising with teams cross functionally to understand the elements of each release.
• Ensuring that the exploratory and automated testing for each release is completed to the expected timeframes and to the expected standard
• Ensuring that progress is tracked, updated and shared across teams, and that any impediments to progress are raised in a timely manner
• Managing defect resolution throughout the process, ensuring that all stakeholders are aware and correct decisions on resolution are taken
• Responsible for arranging and leading resources out of hours to test each release on go-live mornings.
• Accountable for signing off each release before it is set customer facing
• Lead and support the Release Readiness Assistants on a day to day basis, helping guide and shape their development with smart objectives through regular 1:1 meetings/reviews
• Supporting the wider Boots.com team with any issues found during day to day activities including out of hours support
• Accountable for understanding the many different systems and tools that are required to support Boots.com releases
• Supporting other areas of the Boots.com Digital Operations team and the Acceptance & Implementation team as and when required (e.g. fraud reviewing, supporting with testing releases)
• Work cross functionally with various teams and stakeholders across the business, also working closely with our third-party suppliers.

About you

• You will have an inquiring mind, be pragmatic, and hold a strong passion for the business.
• Be able to identify patterns and trends from data reporting, be comfortable to ask questions and challenge the numbers.
• You will enjoy change and have the personal strength and confidence to ride the highs and lows of a dynamic business, as well as being comfortable engaging at all levels with tenacity to drive through to resolution.
• Be a self-starter, taking ownership of your own workload, demonstrating a clear understanding of what you are doing and why.
• You will need to possess excellent verbal and written communication skills, be confident to work with numerous teams across the business and be proficient in the use of Microsoft Office, technically savvy to use multiple different systems.
• Problem solving, attention to detail, a structured approach, and a desire to improve business processes will be some of your core skills.
• You will need strong numeracy skills, be comfortable with data and the ability to analyse it, understand what it is telling us and socialise the insights

Benefits

We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.