Customer Advisor

Job reference: 147082BR Previous
Location: West Thurrock, Lakeside Shopping Centre
Function area: Store Colleagues
Shift pattern: Part-time
Contract type: Fixed Term
Hours per week: 25 to 34 per week

The importance of your role.

Boots has astrong and trusted heritage in supporting the healthcare of the nation andwe’re looking to recruit in-store Covid Testers to help to continue the greatwork that’s already been done during these unprecedented times.

Your rolewill predominantly involve PCR testing for essential workers and members of thepublic. Full training will be provided and Personal Protective Equipment (PPE)will be supplied in line with NHS standards. You will also provide supervisionof those who are self-administering Covid tests, providing support and guidancewhere needed.

Alongsideside PCR testing you may also be asked to support in other areas of the store.This includes assisting our customers and what they’re looking for; fromhelping them find the perfect product, working deliveries and stocking theshelves, to getting behind our in-store promotions.

What you’ll be doing day to day.

Confidentlyperform throat and nasal swab testing procedure in line with current clinicalstandards, while adhering to hygiene, Personal Protective Equipment (PPE) andNHS standards.

Efficientlydelivers the daily tasks and testing plan, including; packing up samples, stockmanagement, completing testing administration and procedures in line withexpectations.

Provide agreat environment for our customers ensuring our stores are clean, tidy andpresentable and provide a store we can be really proud of.

Put ourcustomers at ease. You’ll get to know our fantastic products, recommendingitems that they hadn’t considered. You’re really personable approach will keepour customers coming back.

What we’re looking for:

We’relooking for really great people, with a friendly personality. It’s all aboutworking together as one great team – after all it’s our people that are at theheart of our business. So you’ll need to be flexible and adaptable meetingpatient needs when Covid testing and providing a great service to our customerswhen picking up additional duties.

It would begreat if you had experience of dealing with patients and/or customers. But itisn’t just about experience, it’s personality that really counts, we’reinterested in seeing a bit more, the real you – and that makes us all feelgood.

Our Diversity and Inclusion commitment

Diversity and inclusion is at the centre of everything we do.We are an equal opportunity employer committed to a diverse and inclusiveworkforce. We offer a variety of flexible working patterns to support ourcolleagues to achieve a good work life balance.

This roleis subject to a DBS/PVG check, Boots is a Ban the Box employer and willconsider the suitability of applicants with criminal convictions on acase-by-case basis. You will have the opportunity to discuss the matter with usbefore we make a decision.