CRM Analyst - Supplier Campaigns

Job reference: 146978BR Previous
Location: Nottingham Support Office
Function area: Insight and Analytics
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
CRM Analyst – Supplier Campaigns

The Supplier function within Personalisation and Customer Data science owns the targeting (marketing communications), results reporting and development for our supplier brands including Estee Lauder Group, L’Oreal, P&G and Unilever.

The Personalisation and Customer Data Science team at Boots uses our world-renowned Advantage Card Data to better understand our customers. Our aim is to ensure our marketing communications (email, digital, social etc) feel personal and exciting for customers, whilst driving profit for the business.

About the opportunity

The role is a blend of analytics/ data science with consultative elements. Understanding the supplier’s objectives and making robust recommendations to help secure future investment in our marketing channels are key parts of the job.

• Collaborate with internal teams and external suppliers to scope out campaigns, contributing to the execution and timely delivery of these
• Interpret results from campaigns, insights and other data sources into actionable recommendations for suppliers and stakeholders
• Be responsible for your key brands, ensuring on time delivery of results and contribute to the development of their marketing plan, working with other internal teams to deliver this
• Ensure recommendations for future activity are commercially focussed, and balance the need for commercial growth with customer need
• Be an expert in understanding the impact of our personalised communication activity and working with our partners to constantly improve our results


About you

Successful candidates will be innovative problem solvers, who are comfortable working both independently and within a team and who are excited by taking on responsibility and ownership. If you are passionate about working with data to solve business problems and excited by the idea of joining an award winning analytical team, we’d love to hear from you.

Required Skills

• Relevant previous experience or a degree with strong quantitative elements (i.e. includes statistics modules), such as Maths, Physics, Geography, Psychology.
• Aptitude for logical thinking and problem solving, experience using relational databases for example, would be an advantage
• Strong communication skills, you will be presenting complex results to less technical audiences, using data visualisation skills to make complex ideas feel easy to understand
• Ability to understand questions as analytical problems and using available data, quantitative modelling or statistical analysis techniques to develop a scalable solution
• Strong attention to detail, and have the drive to investigate potential errors
• Ability to organise and prioritise own workload, often balancing multiple projects and campaigns simultaneously
• Take a proactive approach towards your career development, always aiming for improvement and helping others to achieve their best

Desirable Qualifications: Previously successful candidates have matched one or more of the below;

• Experience with data visualisation tools such as PowerBI
• Experience of targeting, optimisation or measurement of Marketing activity, using Adobe campaign or similar
• Demonstrable record of delivering results in a commercial environment. Dealing well with ambiguity and an expert in prioritisation of needs
• Expertise in working with large structured and unstructured data sets
• Proficiency in a coding language such as SQL, R, Python etc.

A bit about the team:

Led by a DataIQ Top 100 ‘Data Titan’ and shortlisted for the ‘Best Analytics Team’ DataIQ Award 2019, the Data & AI team (of which Personalisation and Customer Data Science is a part) is an industry acclaimed data science team within the Walgreens Boots Alliance group. The team provides globally scalable solutions for complex and diverse business problems and supports data-driven decision making across our global businesses

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2,500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.

Benefits

We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact helen.doherty@boots.co.uk