Assistant Optimisation Manager, boots.com - Boots UK

Job reference: 146597BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Overview of the role:

Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.

As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

As Assistant Optimisation Manager you’ll be a key driver of the day-to-day activity and roll-out of the Boots.com Optimisation strategy. You’ll focus on experimentation, innovation and personalisation alongside colleagues within Insights and UX. In collaboration, you’ll deliver a large scale, data-driven testing programme that will constantly challenge ways of thinking and push the boundaries of Boots.com.

You’ll have a passion for understanding customer issues and pain points and applying data and creativity to resolving them. You’ll be a problem-solver who’s keen to challenge the status quo and will revel in the opportunity to identify and test new, innovative concepts at pace.

Your Responsibilities:

• Responsible for managing the day-to-day activity within the Optimisation squads
• Work within Optimisation squads, collaborating with colleagues in Insights and UX to form actions from data and insights, and take hypotheses all the way from inception to final test delivery
• Co-ordinate with wider Boots.com teams to gain support on testing activities and generate awareness of the testing roadmap
• Support in the delivery of all tests, sourcing assets and designs and liaising with wider stakeholders
• Facilitate work within the Optimisation squads to ensure that activity is moving in line with the strategy and approach
• Ensure that activity runs on time and help in removing blockers where required
• Report on activity across all relevant workstreams, sharing learnings and always focusing on next steps
• Provide the Optimisation managers with insights and learnings from the workstreams to inform on customer issues, trends and priorities to guide the overall strategy
• Act as a key contact for escalations across Optimisation, identifying and fixing issues, resolving queries and providing advice
• Capture and support requests from wider Boots.com teams and senior stakeholders for key initiatives, challenging ways of thinking, always focussing on why and proving value, and managing stakeholders throughout
• Keep abreast of ongoing commercial aims of Boots.com, as well as industry tools and trends, to spot new opportunities for testing and innovation
• Be involved in and support business projects through to delivery, identifying and feeding in any Optimisation requirements or inputs
• Champion the test and learn culture, articulating and proving the benefits of data and AB testing to all areas and levels of Boots
• Support in the ownership of core Optimisation tools, including Adobe Target (for AB testing and personalisation), as well as third parties, such as social proofing

Our ideal candidate:

• Good (2+ years) experience within Optimisation and AB testing, ideally within eCommerce
• Be a self-starter, taking ownership of your own work and area
• Strong numeracy skills, ideally with experience in analysing, understanding and reporting online behaviours using web analytics platforms (ideally Google Analytics) and qualitative data sources (such as surveys, session replay and heatmapping)
• Confident in using data to challenge the status quo
• Strong knowledge of AB/MV testing tools, processes and strategies
• Data driven, with an ability to ask the right questions and think strategically
• Experience in analysing A/B test results, translating findings into stories, actionable insights and recommendations
• Confident presenter, with a passion for sharing compelling, insight-driven stories
• Exceptional stakeholder management, collaboration and communications skills that will enable you to work with multiple teams from across the business
• Eagerness to question the status quo, push boundaries and not be afraid to challenge
• Proactive, investigative mindset with an enthusiasm for experimentation and innovation
• Passionate about identifying opportunities to drive growth and finding ways to make them happen
• Able to work within a fast-paced, always changing eCommerce environment

What's in it for you:

Being at the heart of Boots’ online proposition, you will have the opportunity to work with numerous stakeholders across the business. You will develop expertise in the end to end digital journey, building excellent foundations for career progression

Benefits:

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots:

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.