Commercial Trading Manager - Health Hub

Job reference: 146532BR Previous
Location: Nottingham Support Office
Function area: Pharmacy
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Commercial Trading Manager – Health Hub

Growing our Pharmacy Services business is a key strategic initiative and we’re transforming the way Pharmacy Services are delivered in stores and online

As the Boots Health Hub Trading Manager, you will lead for the growth of the Health Hub at a sales and gross profit level taking the business from a newly launched service to an established healthcare marketplace delivering value to customers and partners.

You will be reporting directly to the Senior Commercial Healthcare Manager for Health Hub and will work collaboratively in cross functional teams with external partners, Digital Product Management (IT), Chief Pharmacists Office, Marketing, Pharmacy Finance and Store Operations.

Key Responsibilities
  • Understands the healthcare market, the needs of the customers and our partners
  • Create and trade a 12-month activity plan that delivers the sales and GP budget.
  • Analyse data on customer feedback and performance to create insights that can be acted upon to improve customer care and business performance.
  • Manage the traditional trading levers of price, range, distribution and promotion within a regulated market in the context of a healthcare business.
  • Negotiate with suppliers to create profitable partnerships in areas that meet customer needs.
  • Maintain great customer service levels through effective cross functional engagement and holding to account of all stakeholders providing key business inputs e.g. forecasting, launch dates and any reactive tactical planning and issue resolution.
  • Bring opportunity for future growth to life by contributing to the strategy evolution and 3yr planning process.
  • Maximise performance and development at a team and individual level

A bit about you…
  • Approachable and friendly to enable you to build up a strong network of relationships quickly, engaging a wide range of personalities, taking people with you.
  • Have a “can do” attitude and be able to work independently and at pace
  • Possessing resilience, adaptability and you’re not fazed by things changing in an agile and fast-moving environment.
  • Ability to have impact and influence with very senior stakeholders using a variety of techniques/styles.
  • Strong commercial acumen and negotiation skills, understanding that detail and accuracy is vital, but able to contribute and be comfortable with future thinking.
  • Ability to analyse market information, customer needs, competitors and an understanding of the economics of the business. Turning analysis into insight and action.
  • Experience of managing and developing teams both directly as line manager and indirectly
A bit about us…

The Boots Health Hub team continually seek to understand our customers’ needs and identify innovative service concepts that meet the needs of our customers and creates engagement with the platform. This fast-paced team builds great relationships with our suppliers and cross functional support office teams to ensure we can meet the ever-changing needs of our patients and customers.

In return, we will build a personal development plan with you that helps you develop and further your career.
Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2300 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:
  • Competitive Salary
  • 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
  • Annual discretionary bonus plan
  • Market leading staff discount scheme including Boots Opticians - frames and contact lenses
  • Competitive company pension scheme
  • Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
  • Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
  • Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship
Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!

If you have any questions or queries regarding this vacancy please contact

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