Senior UX/UI Manager, - Boots UK

Job reference: 145054BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Welcome to the team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

User experience (UX) design is the process design teams use to create products (such as or the Boots app) that provide meaningful and relevant experiences to users. This involves the design of all required aspects such as branding, design, usability and function. The UX Team within is a specialist and growing function, responsible for leading the overall digital user experience strategy of Boots. The team is primarily focused within and Digital Retail, although their skillset is also required by other business areas (Pharmacy, IT, Loyalty) on a regular basis

The Senior User Experience Manager is a new role to support the growth of Digital Retail, this role is responsible for leading all aspects of the digital user experience for Boots, shaping the UX agenda, developing the team and driving best practice. This role works closely with stakeholders across and other departments – particularly IT, marketing and loyalty – and is a key member of the Digital Transformation leadership team.

Key Responsibilities:

• Lead the User Experience team and activities, and shape the future UX agenda
• Define, develop and lead all aspects of the digital user experience for Boots
• Lead the creation of new, engaging digital experiences as a senior UX/UI practitioner
• Manage prioritisation, negotiation and progress reporting of digital user experience development with Senior Executive Level Stakeholders
• Own all aspects of the User Experience (UX) process from research and testing through to development
• Own all aspects of the development and production of the User Interface (UI) for
• Act as Subject Matter Expert on digital, ecommerce, agile development, UX and CX
• Be accountable for leading, overseeing and defining all digital user experience activities
• Manage and develop the growing UX team and provide technical and professional leadership
• Member of the Leadership Team and Digital Transformation Team, participating and contributing to the overall growth and success across the team

A bit about you:
  • Significant experience (8+ years) in User Experience management role, leading user experience design and development within a user centred design methodology in a rapid growth business with a substantial eCommerce presence (+£300m turnover) and digital first approach
  • Significant experience of managing all aspects of user experience development including user testing, user research, UI production and all user experience activities – as well as contributing to the strategic direction of the organisation
  • Exceptional understanding of principles of Human Computer Interaction (HCI), user interface design patterns and understanding of contemporary user-centred design (UCD) methodologies (including research, analysis, problem solving, testing and iteration)
  • Exceptional product design skills, production values and attention to detail, with strong visual communication ability, conceptualisation ability and sketchbook technique, as well as ability to create fully annotated wireframes, clickable prototypes and visual design comps
  • Track record of building strong, collaborative, relationships and working cross-functionally with diverse teams and external partners to deliver business objectives
  • Proven ability to create, lead and develop dynamic, high performing teams, with experience in managing a team’s workload across multiple complex projects, sometimes with changing priorities and deadlines
  • Forward thinking and innovative - able to identify and implement opportunities for improvement in both the work and ways of working including challenging the status quo
  • Strong presentation, communication and stakeholder management skills
  • Data driven and customer centric
Strong working knowledge of current UX software and related tools:

• Adobe CC
• Photoshop
• Illustrator
• After effects
• XD
• Sketch
• Zeplin
• Abstract
• Axure RP8
• Jira
• Confluence


We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.