Retail Operations Specialist

Job reference: 144797BR Previous
Location: Nottingham Support Office
Function area: Business Support and Operations
Shift pattern: Full-time
Contract type: Fixed Term
Hours per week: Over 35 hours per week

About Boots
Boots is the UK’s leading pharmacy-led health and beauty retailer. With over 2300 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, the first global pharmacy-led health and wellbeing enterprise.

Overview of the role
The Retail Operations team supports and improves the operational processes in our stores, making things simpler for stores and better for customers. As an Operations Specialist within the team, you will be responsible for delivering change and providing support and expertise to both stores and the support office. You will help to support and embed our Model Day processes, Omnichannel operation and till processes in shops.
This is a great opportunity for someone who is passionate about supporting our stores and who has an interest in our store processes and technology.

Your Responsibilities
  • Write and maintain Operational guidance on BootsLive
  • Provide management information to improve compliance
  • Work with central Business Teams to deliver change e.g. Supply, Logistics, IT
  • Analyse data to make informed decisions
  • Maintain awareness across the wider Store Operations function
  • Be a subject matter expert to support our Store and central Teams
  • Represent a Stores operational view for Projects and Initiatives to ensure they land right first time

Our Ideal Candidate
  • Have an understanding of our instore technology (Hand helds, Tills, Controller etc)
  • A good understanding of stores and operational processes (ideally having worked in Store in the past)
  • Excellent relationship building skills, able to engage and influence colleagues across the business
  • Ability to work collaboratively across all functions within the business
  • Ability to work at pace
  • Ability to explain, simplify and communicate complex information concisely
  • High level of attention to detail, with the ability to prioritise work effectively
  • Knowledge of SAP, PowerBI, Mainframe preferable but not essential
  • Be prepared to spend time in Shops gaining insights by proactively completing in store tasks e.g. working a delivery and to gather feedback to help make improvements


What’s in it for you?
  • 25 days annual leave, plus statutory bank holidays (typically 8 per year)
  • Annual discretionary bonus plan
  • Generous staff discount scheme
  • Additional discount with Boots Opticians, including on frames and contact lenses
  • Competitive company pension scheme (both AHBRSP and auto-enrolment schemes available)
  • Flexible benefits scheme available ranging from private medical insurance, holiday buying, gym membership, cycle to work scheme and many more
  • Various corporate discounts available
  • Part-subsidised on-site parking (part of the Nottingham City Council ‘Workplace Parking Levy’)
  • Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point
  • Employee Assistance Programme – a free, independent, confidential support and counselling service; 24 hours a day, seven days a week
  • Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship