Stores Operations Support Specialist

Job reference: 144795BR Previous
Location: Scotland
Function area: Business Support and Operations
Shift pattern: Full-time
Contract type: Secondment
Hours per week: Over 35 hours per week
Stores Operations Support Specialist

Two Roles available- One permanent and one secondment role.

This role is within Region 1 Scotland and will be based within 6 areas to be confirmed depending on location of the successful applicant.

About the opportunity

The Store Operations Support Specialist supports stores to deliver a world class operation for our customers. The key accountabilities are loss, safety, governance and model day processes across their region as well as leading new initiatives. Results are delivered through effective communication, by challenging stakeholders, developing capability and holding the tension to support stores and area managers to deliver the store operations support agenda.

With the help of our subject matter experts within the support office, the team deliver strategy initiatives to achieve business objectives. They help to deliver Operations, Loss, Safety and Governance by focussing on what keeps our colleagues safe and legal.

SOS is a rewarding and supportive team. We invest in our colleagues and are dedicated to your career development.

• Shares best practice and works cross functionally to drive standards and identify areas for improvement and education
• Works in partnership with other SOS team members to respond appropriately to all incidents and investigations
• Undertakes investigations into losses within stores including formal interviewing of colleagues and contractors
• Promotes a strong safety culture in stores offering guidance and expertise and ensures compliance to all legal and regulatory requirements
• Supports stores to understand model day processes enabling delivery of a robust operational platform in stores. Acts as the conduit between stores and support office to influence the wider agenda Implements store projects with a collaborative mindset with store, area and regional teams and ensuring these are delivered on time and to the required standard
• Undertakes store audit validations, ensuring compliance and coaching stores to improve standards
• Provides support for the store audit process, ensuring compliance and driving capability to improve results

About you

• Demonstrates strong stakeholder management at regional level, both internally and externally
• Able to influence and build a strong partnering relationship with area teams to drive the SOS agenda
• Able to demonstrate strong analytical thinking that leads to effective identification of issues and ability to provide creative solutions
• Resilient and well organised, able to manage complex competing demands, multiple stakeholders and work with ambiguity
• A strong understanding of stores and operational activity – preferably with stores, support office or supply chain experience
• Ability to explain, simplify and communicate complex information in a clear and concise way
• Ability to work at pace and demonstrate agility now and in the future
• Great investigatory skills demonstrating strong interpersonal understanding
• Have the ability to be mobile across their region
• IOSH Health & Safety and Wicklander investigation trained (full training will be provided)


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact