GDPR Specialist

Job reference: 143798BR Previous
Location: Nottingham Support Office
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
This is a role that comes with the responsibility within the Customer Support Centre (CSC). The GDPR Specialist is proactive in their role of data management, whether that is through monitoring data capture and storage, delivery of training current and new legislation, end to end data requests or liaising with the Data Protection Officer and Legal Team, and stakeholders across the whole business

About the opportunity

• Managing all customer complaints and queries regarding data protection, privacy and personal data. This involves liaising with the Customer Support Centre Escalations team, whilst working with stakeholders around the business to rectify the problem.
• Working closely with Boots’ Data Protection Officer and stakeholders to feedback any trends or issues that customers have raised
• Reviewing and updating all protection and compliance training for both new joins and existing team members
• Managing all boots customer data rights requests, specifically the right to access and erase their personal data. This involves communicating with the customer directly to ensure their request is processed within the legislations time frame
• Managing a team of GDPR champions, ensuring that they are aware of any process changes and legislation updates that may affect service within the CSC

About you

• A great communicator, with strong verbal and written skills
• Excellent attention to detail
• Ability to manage your own workload, working in an agile way
• Good understanding of GDPR and Data Protection Act
• Able to collaborate with others across different teams


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact