Global Identity Access and Manager

Job reference: 143378BR Previous
Location: Nottingham Support Office
Function area: IT
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
This is an exciting position that will lead a team of internal and vendor employees all working towards the common goal of driving service excellence and ensuring the security of WBA with the users at the forefront of your work.

Key Responsibilities

• Effectively manage/lead global Identity Access and Management team. Lead teams that are both WBA employees as well as vendor managed services.
• Ensures that defects in production systems are tracked, summarized and presented to management. Anticipates and prevents problems and roadblocks before they occur.
• Develops and enhances processes/procedures to support established standards.
• Reduction of tickets coming into the Global Identity Access and Management teams through use of self-service tool options and issue identification and resolution.
• Act as a SME for Global Identity Access and Management when collaborating with external groups on their projects or initiatives.

A bit about you…

• Fast pace global production support group with focus on Identity systems and various Security technologies.
• Exciting time for changes with rollouts and product enhancements to put our users into the driver seat for their own identities/access while adhering to established standards.
• Collaborative group atmosphere with focus on driving systems and service excellence with our users in mind.
• Large global support group that consists of both employees and vendor partners whom are all aligned on making WBA secure while allowing access solution per the business needs.

A bit about us…

This is retail IT for the real world, you’re so close to your customers in all ways – in store, online and internally.
You can get involved with all the different areas of our business, working on projects that make a real difference – from our hugely successful Boots App to our world-class warehousing system.

We place so much value on our IT team – if you want to build a career that will keep developing with your skills, there’s no better place to do it.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:

• Competitive Salary
• 25 days annual leave, plus statutory bank holidays
• Annual discretionary bonus plan
• Generous staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and more.
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!

If you have any questions or queries regarding this vacancy please contact