Operations Assistant

Job reference: 141608BR Previous
Location: Nottingham Support Office
Shift pattern: Full-time
Contract type: Fixed Term
Hours per week: Over 35 hours per week
We are looking for a dedicated individual to join our team reporting directly to the Commercial Operations Manager who is accountable for the production, creation and delivery of our core operational guides for stores.
About the opportunity

The Commercial Operations team are a committed team supporting all commercial activity. We focus on delivering the activity plan brilliantly for both our customers and store colleagues. This encompasses many different elements and includes all sales plan and merchandising activity.
• You will be responsible for the creation and delivery of bespoke operational guides to support 2500 stores to land the commercial plan right first time on a fortnightly basis
• You will maintain a 12 month schedule for core documents and influence delivery dates into stores in line with the seasonal requirement
• Confidently share ideas and developing a vision that allows the Commercial Operations team to maintain focus and drive continuous improvement of BAU documents and ways of working
• You will work cross functionally to gather all content required and hold peers and key stakeholders to account to ensure the team adheres to print / logistics deadline
• You will need to focus on keeping the document simple for stores as well as providing clear operational guidance
• You will need to ensure all documents are circulated to the relevant stakeholders, allowing time for amends before hitting your print dates
• You will manage central business updates to share how the commercial has landed using facts and insights from stores and field leaders to champion continuous improvement effectively
• You will ensure the most up to date store / field team mailing and circulations lists are maintained on a regular basis
• You will continually review and implement feedback on how activity has landed (stores feedback survey, forum, outbound calls) and agree any necessary action plans to react quickly to major challenges

About you

• Strong attention to detail with a solution based attitude
• Strong written and verbal skills
• The ability to work towards and hit firm deadlines
• The ability to use or learn design programmes including web based programs
• The ability to operate cross functionally building great relationships with key stakeholders
• A mindset where you continually focus on improvements and development
• An understanding of the business’s strategic goals and objectives
• Experience of working in a fast paced environment
• A great communicator who enjoys the challenge of cross functional working
• A passion for learning more about stores and the commercial plan


We have a great range of benefits that go beyond salary and offer flexibility to suit you:
• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact lorin.everall@boots.co.uk