Delivery Manager - Customer Platform

Job reference: 141213BR Previous
Location: Nottingham Support Office
Function area: IT
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Delivery Manager – Customer Platform

As a Delivery Manager you will ensure the successful delivery of a portfolio of projects within IT.
The role involves leading a multi-discipline delivery team and working largely on their own initiative within the framework agreed with the Senior Manager.
You will act as a point of contact for Project Managers when issues arise with the delivery of projects and take accountability for the resolution of these, involving architects, third parties and technical SME’s as needed.

Key Responsibilities
• Manage delivery for multiple large Digital Retail projects within a complex technology and supplier landscape, aligning the technology delivery with other 3rd party supplier and business change plans
• Ability to manage project deliverables across multiple workstreams and supplier groups ensuring that plans, activities, dependent projects and other dependencies are sequenced and if necessary re-sequenced in line with agreed project governance to ensure successful outcomes
• Ensure that complex fixed price, time and materials (or combination of both) projects using waterfall, agile and hybrid project methodologies are shaped, estimated and resourced for success, including a fit for purpose Delivery Approach that enables the team to deliver outcomes efficiently, with minimum disruption from external influences.
• Provide a mentoring and coaching role across the Digital Retail portfolio, developing a framework that enables multiple teams to work towards the overall goal, including a proactive approach to problem solving and taking ownership of the outcomes
• Financial governance, control and reporting of project budgets, ensuring compliance with the corporate governance model and ensuring the funding model is aligned to the agreed delivery approach.

A bit about you…
• Experience in managing the successful delivery of multiple IT projects within a dynamic, retail environment using multiple IT project delivery methods and processes, including Agile, Waterfall and hybrid methodologies across vertical and horizontal functions and geographies. Including risk management and planning suitable responses and mitigations throughout the project lifecycle
• Experience in ensuring that delivery partners for complex commercial agreements effectively deliver to contractual commitments and that their plans, resourcing strategy and delivery approach are fit for purpose
• The ability to make decisions, lead/motivate teams and be recognised as a trusted partner whilst encouraging the adoption of a continuous improvement approach and the use of common collaborative delivery tools.
• Strong communicator, with the ability to manage and influence diverse stakeholder groups, and distil complex IT delivery into simple and relevant messages. Must be comfortable presenting in project forums at all levels
• Experience managing within fixed release cycles, ensuring that plans are agreed, and that working technology is successfully transitioned into the support and maintain services provided by our partners
• Extensive experience of Confluence and Jira tools required to support implementation methodology operations and MI

A bit about us…
IT is at the centre of what we do.
This is retail IT for the real world, you’re so close to your customers in all ways – in store, online and internally.
You can get involved with all the different areas of our business, working on projects that make a real difference – from our hugely successful Boots App to our world-class warehousing system.
We place so much value on our IT team – if you want to build a career that will keep developing with your skills, there’s no better place to do it.
Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:
• Competitive Salary
• 25 days annual leave, plus statutory bank holidays
• Annual discretionary bonus plan
• Generous staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and more.
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!

If you have any questions or queries regarding this vacancy please contact

Please click the link below or copy and paste it into your browser for a peek into our fantastic Support Office: