Digital Merchandising Lead, eCommerce - Boots UK

Job reference: 140352BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Secondment
Hours per week: Over 35 hours per week
Welcome to the team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

The Merchandising Lead plays a key role in the eCommerce team, supporting as they move from a housekeeping team to a data-led optimisation team, enabling our customers to find what they are looking for as quickly as possible.

Key Responsibilities:

• Leading a team that optimises our merchandising levers such as taxonomy, internal search, product recommendations and social proof to ensure our customers can find what they are looking for
• Supporting the ecommerce trading team and customer planning team to ensure best in class launches for promotions, events, NPD etc.
• Managing the workload of a small team of merchandising assistants, prioritising workload according to business priority
• Acting as an SME within development projects to ensure that business requirements are captured for future enhancements

A bit about you:

• Experienced working online with merchandising levers
• Exemplary attention to detail and confident holding the team to high standards
• Highly motivated and able to support the development of a high performing team
• Comfortable using data to drive insight and make decisions
• Able to react quickly to new ways of working and to identify improvements to process
• Knowledge of SEO and customer journey planning would be extremely helpful

IMPORTANT NOTE: This role requires regular working outside normal offices hours. This typically involves working from 5am one or two times a month, occasional weekend working particularly at peak times and occasional overnight working e.g. for major launches. In general you will be expected to be flexible with your working hours to meet business and customer needs.

A bit about us:

Work right at the heart of the business and join us on the exciting digital journey we’re on.

Play a leading role in driving growth by maximising the performance of your category and launching new ranges and products. Life in the team is fast paced, every day is different and brings new opportunities to optimise what we do. We work with great people across the business and externally to execute our digital strategy and meet our customers’ needs.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:

• Competitive salary
• 25 days annual leave, plus statutory bank holidays
• Annual discretionary bonus plan
• Generous staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.