Pharmacist Store Manager

Job reference: 140202BR Previous
Location: Edinburgh, Cameron Toll Shopping Centre
Function area:
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Need to know

631 Cameron Toll is a well run Store with an established, experienced and capable Team. The Store has two pharmacists, a full time ACPT, a full time Assistant Manager and employs around 16 colleagues in total. The Store has good links with local GP surgeries and our pharmacy business has a great operating platform. Although business has been impacted by the Covid 19 pandemic the Store has performed above the Area and as we move out of restrictions there is great potential to grow the business again. The Store dispense circa 2600 NHS items per week from the walk-in dispensary and retail takings are around £33k per week. The Store Team provide very good care for our customers and OSat is 77% year to date on a good number of responses. This is a really good Store and offers excellent development potential for a Manager looking to progress their career. The successful candidate will be someone who has a proven track record in leading a successful pharmacy business whilst also having a real passion for producing excellence in retail standards.

The Store trades between the hours of 8.30am-7pm Monday to Friday, 9am-7pm Saturdays and 9.30am-5.30pm Sundays. There will be some shift working for the Store Manager with a few early and a few late shifts per week.

The importance of your role.

This is your chance to be part of something a bit different. You’ll help our customers feel good whilst you develop your career – from your professional expertise to your personal experience.

There's real scope to develop your career across our stores. Giving our customers fantastic care will make you feel good. Making our customers feel better is what it’s all about. It’s everything from finding out how they feel or a friendly word of advice, and your passion will really come across.

You’ll let them know that you’re there for them, when they want to pop in. Together these elements will play a big part in making us No 1 for Customer Care.

What you’ll be doing day to day.

You’ll give brilliant advice and expert knowledge that will put our customers at ease. Getting to know your customers is important to us - a friendly chat can really go far.

You'll be on hand to recommend some of our many health services that they might not know we have – it's about offering fantastic support and keeping our customers coming back. As well as your practical duties, you’ll also teach your team to pick up on the finer details – like noticing when a customer is worried about their medicine and reassuring them, setting Boots apart from other Pharmacies.

How will you do it?

It’s more than just medicine, it’s looking after our customers by being really personable and putting them at ease because we want our customers to feel good. Your customer care will be inspiring, and always reassuring.

You’ll understand that fantastic customer care will help drive sales and be confident about health services we offer, and how they can benefit customers. Letting customers know them know we're here to help them. Getting to know our customers makes such a difference to the way we do things.

You’ll pass on feedback so we can improve our customer care and the services we offer, making us a fantastic place to work, and to shop.

What you’ll need to have.

Explore how your Pharmacy career can progress with us…

We’re looking for really great people, with a friendly personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. It’s a fantastic opportunity to add to your own development, and a chance to learn more about us as a business.

You’ll need to have lots of community Pharmacy and retail management experience, along with great customer service skills. But it isn’t just about experience, we’re interested in seeing a bit more, the real you – and that makes us all feel good.

We offer a number of flexible working options to suit our colleagues needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.