Workflow Coordinator, boots.com - Boots UK

Job reference: 138753BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

The Workflow Coordinator is a key role in the digital experience team in boots.com. They are the ‘front door’ for the team, bringing work requests in from across trading and marketing, managing projects from end to end, to ensure they are prioritised and delivered on time. The role has significant responsibility for ensuring a large volume of activities (hundreds of assets, tens of pages) are completed each week/month.

Key Responsibilities:

• Responsible for receiving work requests (briefs) into the digital experience team, leading triage and kick-off meetings, ensuring these are prioritized and delivered on time and to specification
• Work closely with the .com planning and trading teams to develop delivery plans for key events such as Christmas/Black Friday
• Organise daily traffic management across the team, prioritising work, allocating resource for all BAU activities - escalating when required
• Manage the workflow tool (Wrike) to schedule resource to coordinate regular BAU activities such as page delivery and salesplan, events, homepage and key projects
• Identify and implement opportunities to improve processes, output or both!

A bit about you:

• Our ideal candidate will be extremely organised, and experienced in co-ordinating the delivery and prioritisation of multiple projects simultaneously
• Excellent stakeholder management – confident in engaging, influencing and holding to account team and peers
• Project management skills and experience of working in a digital team or agency would be extremely helpful
• Calm, confident and collaborative - able to judge when it is right to follow or flex guidelines to get the best result

IMPORTANT NOTE: This role requires regular working outside normal offices hours. This typically involves working from 5am one or two times a month, occasional weekend working particularly at peak times and occasional overnight working e.g. for major launches. In general you will be expected to be flexible with your working hours to meet business and customer needs.

A bit about us:

Work right at the heart of the business and join us on the exciting digital journey we’re on.

Play a leading role in driving boots.com growth by ensuring new projects are successfully implemented on the site. Life in the boots.com team is fast paced, every day is different and brings new opportunities to optimise what we do. We work with great people across the business and externally to execute our digital strategy and meet our customers’ needs.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.

What we can offer you:

• 25 days annual leave, plus statutory bank holidays
• Annual discretionary bonus plan
• Generous staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!