Job reference: 138525BR Previous
Location: Nottingham Support Office
Function area:
Shift pattern: Full-time
Contract type: Fixed Term
Hours per week: Over 35 hours per week
About Boots

Boots is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, the first global pharmacy-led health and wellbeing enterprise.

Overview of the role

This is your chance to be part of something a bit different. To be part of something that will make you feel good. You’ll be working closely with the most important part of our business – our loyal customers. Giving them a fantastic customer experience and we think that’s a wonderful opportunity.

You’ll get to know our customers and what they’re looking for, helping them with everything from orders they’ve placed on, Booking one of our Health care services, to sending them a brand new Boots Advantage Card. Guiding them through our services as well as offering technical support. Together these elements will play a big part in making us No 1 for Customer Care.

Primarily, as a Customer Advisor you’ll give our customers a really great experience, you’ll be their first port of call when they need help. Answering their questions, reassuring and guiding them in the right direction – after all it’s the little things that make a real difference.

Secondly, you’ll work closely with colleagues in our stores, who need advice on how they help their customers even more. As the first port of call, you’ll really support stores and their customer needs.

Finally, your love for fantastic and really personable customer service will keep our customers coming back – whether they’re visiting our Pharmacies or ordering a product online. Our customer’s feedback will help our services improve even more, and you’ll be a part of making that happen

Your Responsibilities
  • Listen to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand
  • Problem solve, manage queries and offer solutions – considering ‘how would I want to be treated?’ and ‘what else can I do?’
  • Inspire your Customer Support Centre team with your amazing customer service and client care
  • Support and help in store colleagues, as the first point of call for any queries they have
  • Continuously challenge your approach to great customer service and how you can improve your style even more
How will you do it?
  • Make our customers feel really good - it’s more than just answering their questions, it’s about being really personable. It’s the little things that make a real impact
  • Build great relationships with the Customer Support Centre team, helping each other with customer queries and orders
  • Understand the services we offer, the more info we can give our customers the better – so get to know things that we have and new schemes on the horizon
  • Know our customers, find more about them, what they like and what they don’t – it can make such a difference to the way we do things. By passing on Customer feedback you’ll be part of making fantastic changes to our business
Our Ideal Candidate

We’re looking for great people who have a friendly personality and the desire to go above and beyond for our customers, providing them with the best customer service. It’s important that we put our customers at the heart of the business.

This is a fantastic opportunity to add to your development and to learn more about Boots as a business. This role will open up even more opportunities with us.

It is ideal that you have experience using computers and IT systems, along with really great communication and customer service skills. Whilst the experience is great, it isn’t all about this. We’re interested in seeing more from you and what you could do to make our Boots customers feel good.

What’s in it for you?
  • 25 days annual leave, plus statutory bank holidays (typically 8 per year)
  • Annual discretionary bonus plan
  • Generous staff discount scheme
  • Additional discount with Boots Opticians, including on frames and contact lenses
  • Competitive company pension scheme (both AHBRSP and auto-enrolment schemes available)
  • Flexible benefits scheme available ranging from private medical insurance, holiday buying, gym membership, cycle to work scheme and many more
  • Various corporate discounts available
  • Part-subsidised on-site parking (part of the Nottingham City Council ‘Workplace Parking Levy’)
  • Employee Assistance Programme – a free, independent, confidential support and counselling service; 24 hours a day, seven days a week
  • Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship
This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.

Please note that this is a fixed term contract until 31st August 2021.