Supply Coordinator, Commercial - Opticians

Job reference: 134354BR Previous
Location: Nottingham Support Office
Function area: Opticians
Shift pattern: Full-time
Contract type: Secondment
Hours per week: Over 35 hours per week
12 month secondment/contract

This role coordinates, controls and implements a number of key activities within the Boots Opticians Supply Chain team, focused on cost saving, store service and support, and audit completion monitoring and administration. The role has these individual accountabilities and provides a support for the wider supply chain team.

Key Responsibilities:

• Track and coordinate Boots Opticians supplier audit programme. Monitor and record completion of audits and direct escalations as required.
• Coordinate resolution of product quality issues. Coordinating internal and external partners to investigate and evaluate consistent product quality issues raised by stores / customer complaint escalations.
• Administer supplier cost recovery activity to recover costs from suppliers for frame damaged in manufacturing. Manage the reporting and correspondence required to identify and quantify frame damages, and secure and track credits from frame suppliers
• Operate the Supply Chain store helpdesk. Coordinate the investigation and resolution of Store/Area Manager queries logged via the Helpdesk. Purchase order and invoice administration for supply chain partners. Administration of payment processes to pay suppliers for services provided

A bit about you:

• Good communicator able to effectively communicate issues to support robust resolution
• able to undertake investigations and understand the root causes of issues and provide sustainable solutions
• good organisation skills to organise workload and meet deadlines, with an attention to detail
• competent with key Microsoft packages / adaptability to learn new systems
• Team player able and willing to work with other others to support with queries and resolve issues for stores, working with internal functions and supply chain service providers

A bit about us:

The Opticians Support team continually improve processes to make a difference to our patients and customers. Supporting and implementing systems across the business, this fast paced function builds great relationships with our Opticians to ensure they can meet the ever changing needs of our patients and customers. You will provide world class support and knowledge.

In return, we will build a personal development plan with you that helps you develop and further your career.

Boots Opticians is one of the leading optical chains in the UK and we’re still growing. We’re all about enriching the lives of every person who walks through our door; including yours. Bring your skills to a business that offers genuine career progression thanks to sheer diversity of practices and roles – and expect to be supported and developed from day one. You can learn more by visiting]

What we can offer you:

• Competitive Salary
• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
• Annual discretionary bonus plan
• Market leading staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship