SAP Retail Operations Lead

Job reference: 131833BR Previous
Location: Nottingham Support Office
Function area: IT
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week

The purpose of the role of SAP Retail Operations Lead consists of two main areas of responsibility;

Project delivery responsibilities;
The SAP Retail Operations Lead will lead and support the Design Governance within their own SAP CoE Solution Area, recommending and approving designs to take forward to implementation and producing High Level designs for new systems and changes of any size and complexity. They will be looked to as the “expert” within their Functional Area to understand, evaluate and articulate recommendations for solutions that provide the best outcome for customers. They will also be expected to configure SAP modules in line with design requirements as well as peer review designs/configuration from other Functional Consultants in the SAP area.

Service delivery responsibilities;
The SAP Retail Operations Lead will be involved with helping to sustain and optimise SAP Applications by ensuring they are managed effectively. They are the single point of contact for a specific set of SAP applications/components, providing application specific expertise.

Key Responsibilities

• Translates users' business requirements into detailed functional designs for development, testing and implementation - Gathers and analyses internal business requirements by means of interviews, workflow analyses and facilitated discussions with users.
• Identifies and communicates risks and issues impacting business rules, functional requirements and specifications.
• Participates in and contributes to managing the scope of applications and related changes.
• Assists quality assurance with functional test case reviews.
• Collaborates with a range of stakeholders including other IT Shared Functions on the evaluation of the feasibility, effort and costs to implement requirements- Interacts with internal and external peers and managers to exchange complex information related to areas of specialization. Serves as a liaison between engineering, quality assurance and non-technical stakeholders throughout the development and deployment process.
• Anticipates and prevents problems and roadblocks before they occur.
• Performs as subject matter advisor to less experienced team members. May participate in teaching and training members of work team.

A bit about you…

• Previous working experience of SAP Retail Module experience, including CAR/PMR etc
• Experience using consulting skills and developing client relationships.
• Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience of the design and development of SAP solutions within the SAP Retail process area.
• Experience producing High Level and Detailed designs and ensuring they meet agreed Business Requirements, align with Strategy and Architecture, are cost effective, deliverable and supportable and are delivered to time, cost and quality.
• Experience driving SAP standard within designs and challenge where SAP standard is not proposed.
• Experience with at least 2 SAP project lifecycles

A bit about us…

IT is at the centre of what we do.

This is retail IT for the real world, you’re so close to your customers in all ways – in store, online and internally.

You can get involved with all the different areas of our business, working on projects that make a real difference – from our hugely successful Boots App to our world-class warehousing system.

We place so much value on our IT team – if you want to build a career that will keep developing with your skills, there’s no better place to do it.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:

• Competitive Salary
• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
• Annual discretionary bonus plan
• Market leading staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!

If you have any questions or queries regarding this vacancy please contact