Store Communications and Insights Manager

Job reference: 131542BR Previous
Location: Nottingham Support Office
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Store Communications and Insights Manager
About Boots
Boots is the UK’s leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, the first global pharmacy-led health and wellbeing enterprise.
Overview of the role
The Store Communications and Boots Hub Manager will be responsible for planning all store activity whilst protecting capacity.
The role also owns the Boots live calendar and is responsible for store communications, ensuring workload is matched to stores capacity.
Your Responsibilities
• Planning store activity within capacity and budget ensuring fit for right first time delivery and planned a minimum of 3 months in advance
• Liaising with stakeholders across the business to capture their workload requests and build these into the store activity plan
• Liaising with stakeholders across the business to manage their communication requests objective KPIs & Insights to drive continuous improvement putting stores and customers at the heart of everything we do
• Owning and managing the BootsLive platform which is the conduit for all communications to stores and field teams
• Championing ‘simple for stores’ through innovation of the way we do things
• Collaborating with all Support Office teams to understand their world and advise on how to communication right first time
Our Ideal Candidate
• Exceptional communications skills providing clarity to stores at all times
• A strong understanding of stores and operational activity
• Excellent relationship building and networking skills, able to engage and influence senior stakeholders across the business
• Ability to produce detailed, relevant and effective long-term plans
• Ability to work collaboratively across all functions within the business
• Ability to work at pace and demonstrate agility now and in the future
• Makes connections across the organisation offering support, challenge and turns insight into action

What’s in it for you?
• 25 days annual leave, plus statutory bank holidays (typically 8 per year)
• Annual discretionary bonus plan
• Generous staff discount scheme
• Additional discount with Boots Opticians, including on frames and contact lenses
• Competitive company pension scheme (both AHBRSP and auto-enrolment schemes available)
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, gym membership, cycle to work scheme and many more
• Various corporate discounts available
• Part-subsidised on-site parking (part of the Nottingham City Council ‘Workplace Parking Levy’)
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point
• Employee Assistance Programme – a free, independent, confidential support and counselling service; 24 hours a day, seven days a week
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship