Senior Strategy ___ Transformation Manager - Opticians

Job reference: 131224BR Previous
Location: Nottingham Support Office
Function area: Opticians
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week

As a Strategy and Transformation Manager you are central to translating our purpose and business strategy into action.

You will provide leadership to effectively challenge and coordinate the business to deliver against its strategic outcomes. Helping you achieve this will be excellent critical and customer-obsessed thinking, the ability to influence and deliver through others, a curious mind and appetite for innovation, and the ability to engage, mobilise and excite our people and stakeholders around business change. In short, you will have a significant opportunity to shape and drive strategic direction and the change agenda for Boots Opticians, helping us to continually improve what we do today and setting the path for continued growth and success in the future.

Key Responsibilities:

While you will have the opportunity to shape the role over time, your key accountabilities are:

• Driving the transformation agenda for a set of strategic outcomes from our balanced scorecard
• Partnering the business to scope, shape, prioritise and develop the change activity and propositions that will deliver the desired outcomes
• Ensuring the change activity ladders-up to the strategy and is translated into clear plans that everyone can understand
• Injecting critical thinking and thought leadership to your strategic outcomes to raise the bar on innovation and end-to-end customer journey thinking
• Leading cross-functional ‘discovery’, strategically important projects or programmes of work where required
• Identifying priorities, trade-offs and dependencies and equipping leadership and the Change Steering Group with the information needed to make informed strategic and commercial decisions
• Coaching and supporting project leads in setting-up and executing change brilliantly
• Role modelling agile ways of working, customer-obsessed thinking and creative problem solving
• Providing objective and constructive challenge to everything we do through a ‘continuous improvement’ lens
• Contributing to the continued improvement of the business planning framework and processes and broader organisational change capability
• Helping to upskill and develop a future pipeline of Strategy and Transformation Managers from within the business

A bit about you:


• Deep strategic and critical thinking to shape strategy and translate it into action that will deliver customer and business outcomes
• You can take concepts and ideas and develop them into real customer propositions
You are experienced in leading large projects or programmes of change
• The ability to prioritise and focus your effort on the things that drive the biggest customer benefit
• The ability to influence senior stakeholders and challenge effectively where required
• Experience of empowering individuals and teams to drive and sustain business change
• The ability to take complex ideas and communicate them simply, taking people with you
• Highly collaborative workstyle with the ability to engage and mobilise teams around common goals
• The ability to spot problems and solve them creatively, individually and with others
• Curious mindset, never settling for the status quo and championing continuous improvement
• You’re a self-starter, have a can-do attitude, are outcome focussed and attack change with energy and drive that inspires others
• You seek and act upon feedback and proactively work on your personal and professional development


• Knowledge and experience of approaches that enable innovation and agile ways of working
• Leading change in the retail sector
• Knowledge of how a franchised business operates

A bit about us:

You will be part of a newly established change function. This small but hugely important team shapes and drives the business plan and works endlessly to improve the organisations change capability. You will report to the Head of Strategy and Transformation, work with other Strategy and Transformation Managers, work alongside the Programme Management Office and business partner with business leaders and project leads day-to-day. Being a small team, you will work collaboratively with colleagues right across the business and with external stakeholders to amplify the impact you can have. This is a truly exciting time to be part of the team as you will be able to pioneer and shape the Strategy and Transformation Manager role and influence the direction of the team and business overall.

What we can offer you:

• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
• Annual discretionary bonus plan
• Market leading staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce.