Operations Assistant, boots.com - Boots UK

Job reference: 128404BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Secondment
Hours per week: Over 35 hours per week
About Boots:

Boots is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, the first global pharmacy-led health and wellbeing enterprise.

Overview of the role:

Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.

As customers are changing, so are we: focusing on really ensuring that we have the best offers available for our customers and have amazing ad hoc events executed brilliantly to drive growth.

Working in the Promotions, Events and Data team you’ll collaborate with various teams across the business with main stakeholders being in eCommerce, Digital Experience, Merchandising, Loyalty, IT and other teams within Digital Operations. You will create, test and implement all promotional offers and online events which appear on Boots.com.

You’re main focus will be to ensure the set up and execution is 100% accurate when promotions and events go live ensuring they are to brief, work with other promotions and the customer journey is easy and supports the brief.

You’ll have a passion for getting it right for our customers, an eye for detail, and brilliant adherence to processes and ways of working. Other teams will be heavily reliant on accurate and timely testing data so will suit someone who is able to work under pressure, react and support quickly.

Please note: With our website available for customers 24hours a day, working times will vary at short notice and require mostly early mornings from 5am to ensure everything is perfect for the day ahead.

Your Responsibilities:

• You will be part of a shift based team who support the flexible business requirements and growth of Boots.com, this may regularly include weekends where required.
• Work cross functionally with various teams and stakeholders across Boots.com and the wider business in order to achieve tasks & support the team.
• Set up, test and check all promotional and event activity which requires a keen eye for detail and being able to spot the less obvious errors, doing this on a repeat basis.
• Support line managers with wider requests where required to help the Digital Operations Team during out busiest period with any tactical projects.
• Fastidiously follow the process and guidance provided, whilst recommending and testing better ways of working to either increase accuracy or efficiency.
• Challenge stakeholders to meet the required deadlines and uphold customer experience & escalate where required.
• Ensure we are always right, first time for the customer.

Our ideal candidate:

• Can build relationships quickly, enabling you to learn quickly and easily reach out for support from local experts.
• Understands the financial impact to the business of poor set up & adherence to quality checking.
• You will be experienced in challenging our stakeholders with appropriate & timely escalation for support where new requests or data accuracy put the customer experience at risk.
• You will be a team player and achieve each days tasks & events together, actively supporting each other when required.
• You will have an inquiring mind, be pragmatic, and hold a strong passion for the business.
• You will enjoy change, and have the personal strength and confidence to ride the highs and lows of a dynamic business.
• Be a self-starter, taking ownership of your own workload, demonstrating a clear understanding of what you are doing and why.
• You will need to possess excellent verbal and written communication skills, be confident to work with numerous teams across the business and be proficient in the use of Microsoft Office (specifically excel), technically savvy to use multiple different systems and understand the impact of poor data manipulation.
• Complete repetitive tasks to the same high standard every time
• Working to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.
• You will be flexible to cover mostly early mornings (typically from 5am), some evenings and weekends to meet the business needs.

What's in it for you:

Being at the heart of Boots’ online proposition, you will have the opportunity to work with numerous stakeholders across the business. You will develop expertise in the end to end digital journey, building excellent foundations for career progression.


Plus the following great benefits:

• 25 days annual leave, plus statutory bank holidays (typically 8 per year)
• Annual discretionary bonus plan
• Generous staff discount scheme
• Additional discount with Boots Opticians, including on frames and contact lenses
• Competitive company pension scheme (both AHBRSP and auto-enrolment schemes available)
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, gym membership, cycle to work scheme and many more
• Various corporate discounts available
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point
• Employee Assistance Programme – a free, independent, confidential support and counselling service; 24 hours a day, seven days a week
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship