Security Delivery Manager

Job reference: 128049BR Previous
Location: Nottingham Support Office
Function area: IT
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week

As a global company, WBA has a Global Information Security department that spans multiple countries and offers more than 30 different security services to the various divisions and departments globally.

The Security Service Delivery Manager is to be responsible for the relationship and services delivered to our service clients. Directly managing a team of four and working closely with the WBA US counterpart as well as other internal departments, the security services delivery manager will act as the intelligent broker for International security services.

Key Responsibilities

• Collaborates with Information Security delivery teams to manage day-to-day relationship with internal customers to ensure the effective delivery of both locally and Internationally sourced services.
• Assist with the transition of new managed services into support and make recommendations on areas where service improvements can be made
• Executes capacity and demand planning with Information Security delivery teams for all in scope services.
• Defines and implements service level reporting for Information Security services; establishes service provider performance reporting and conducts service reviews; tracks and manages service provider performance and productivity relative to the SLA across all services
• Reviews and monitors change management process and escalation procedures; provides early warning to service delivery leaders and Information Security management regarding degraded or missed service levels.
• Identifies and escalates service delivery issues in accordance with service delivery governance processes.
• Collaborates with stakeholders to define key metrics and expected levels of service and identifies and implements new measures supporting the business goals.
• Identifies and recommends automation and other technologies that can improve effectiveness and efficiencies.
• Working with the ISO and service provider, sets and manages the Security Services budget.

A bit about you…

• Experience in an Information Security or related function
• Extensive Experience working in and/or with IT service operations and finance teams.
• Experience communicating both conceptual and technical information.
• Experience collaborating with (internal resources, external resources, both) to develop strategies that meet department goals within budget and established timelines.
• Strong experience in project/programme management.
• Strong knowledge of Microsoft-based operating systems and applications
• Process driven and excellent communication skills both written and verbal
• General knowledge of security technologies and processes such as Firewalls, VPN (Virtual Private Network), Vulnerability Scanning, Penetration/Application Security Testing, Third Party Risk Management, Incident Response and Training & Awareness.

A bit about us…

IT is at the centre of what we do.

This is retail IT for the real world, you’re so close to your customers in all ways – in store, online and internally.

You can get involved with all the different areas of our business, working on projects that make a real difference – from our hugely successful Boots App to our world-class warehousing system.
We place so much value on our IT team – if you want to build a career that will keep developing with your skills, there’s no better place to do it.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:

• Competitive Salary
• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
• Annual discretionary bonus plan
• Market leading staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!

If you have any questions or queries regarding this vacancy please contact