Senior Manager Beauty Capability

Job reference: 128019BR Previous
Location: Nottingham Support Office
Function area: HR
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
Senior Capability Manager

Boots UK has a fantastic opportunity for an experienced beauty leader to shape and drive our beauty capability agenda. We’re recognised as the UK’s No 1 Beauty retailer and we plan to continue to innovate and enhance how we deliver inclusive beauty experiences to our customers. With an incredible range of brands in store and more to come, we need someone with the credibility, passion and vision to take our beauty capability approach to the next level.

Key Responsibilities

• The primary accountability of this role is to build, strengthen and maintain the beauty capability of our Beauty Advisors to meet and beat the business demands. This must be done in close and collaborative partnership with Commercial, Operations and the beauty houses.
• Leads the strategy and execution of beauty training delivery and design (for face to face and digital/social learning) across our UK and ROI businesses – continually driving innovation in our approach to enhance our customer proposition and experience.
• Responsible for developing beauty capability that drives commercial impact via key populations including Boots Beauty Specialists, Customer Advisors, Assistant Store Managers and Store Managers across BUK and ROI
• Works in collaboration across the business to engage, excite and educate key populations in stores to deliver successful launches of new brands and NPD via a range of capability interventions, workshops and conferences.
• Partners with and influences a range of internal and external stakeholders including Store leadership, Senior Management and External brand partners and suppliers
• Ensures that ALL customers have a beauty experience that is inclusive and understands their unique needs and aspirations and that this way of working is embedded in all that we do.
A bit about you…

• You can demonstrate previous experience in end to end beauty training from the design to the delivery and will be passionate about new ways to build capability and confidence in beauty including digital tools and blended learning approaches.
• With your wealth of experience in the beauty industry you’ll still be excited about new brands, products and services and the positive impact beauty can have on making people from every walk of life feel great.
• Customer service and creating a great experience will be part of your DNA and you’ll have proven how you can create great capability interventions that balance technical skills with customer experience needs.
• Whilst focused on the experience you’ll also be driven by the impact that you can have on the commercial success of the business and will be comfortable setting and tracking your achievements against KPIs
• Never satisfied with the status quo you’ll be happy to lead from the front, have high standards for yourself and the teams you have led, and be comfortable partnering and influencing a range of internal stakeholders and external brands to shape and execute strategies, projects and events.

A bit about us…

The role of the HR function is to help the organisation deliver its corporate strategy and objectives by effectively managing people and performance.
We develop and deliver HR strategy initiatives to achieve business objectives. We help to shape the structure of the organisation by focussing on what keeps our colleagues engaged and productive. We have many roles that all have their own important part to play in the success of the function; from administrators to recruiters, trainers, business partners and reward managers. In each of these areas there are lots of projects you can get involved in alongside your day to day role.
HR is a rewarding and supportive team. We invest in our colleagues and are dedicated to your career development – many of HR colleagues have started in entry level roles and progressed onto senior leadership roles throughout the business.
Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:
• Competitive Salary
• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave
• Annual discretionary bonus plan
• Market leading staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

If you would like to become part of our story and make a difference – click apply and our recruitment partners will be in touch!
If you have any questions or queries regarding this vacancy please contact
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