Area Manager

Job reference: 127875BR Previous
Location: Sutton Coldfield, Litchfield Road
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week
The importance of your role.

This is your chance to be part of something a bit different. You’ll inspire legendary customer care across our stores, making our customers really feel good. Putting people at the heart of everything you do you’ll help our stores become even more commercially successful, not just as a region, but ultimately as a business - and we think that’s a great opportunity.

It’s the little things that make a real difference to our stores, our customers and communities that keeps our customers coming back and sets Boots apart from other retailers. You’ll help us set the industry standard, by putting customers first. Guiding and coaching our teams to deliver the very best service that our customers love. It’s all about offering our customers a fantastic experience in our stores.

What you’ll be doing day to day.

Get to know our in store teams, and spot talent. It’s about creating a really personable and exciting environment, coaching teams and spending the time with them. Find out what they like and what they want to see change, and help them develop their commercial skills and customer care.
Lead the sales and performance of your area, whilst keeping our customers close to heart. As an ambassador for our Boots brand you’ll be passionate about helping us work towards becoming the world's best pharmacy led health and beauty retailer.

Put together inspiring plans for Pharmacy, retail and operations across our stores – keeping our standards of care high.

How will you do it?

Lead change. Use your commercial and retail expertise, and be flexible with your approach to new ideas that our store teams can really get behind. Beating the targets we want to achieve as a business.

Know our customers. You’ll understand that fantastic feel good moments to our customers, are what keep them coming back. That offering a great experience is what Boots is known for. This in turn will also help sales.

Work closely with Head of Region, Regional HR Partner and Store Managers, as these relationships are at the heart of delivering wonderful customer care. And you’re passion for legendary customer service will really inspire the teams around you.

Maximise and boost our profit growth across retail and Pharmacy. That benefits our customers and the business, with your ability to turn your vision into an inspiring practical approach.

There's also a range of fantastic benefits for you, not to mention great in store discounts and a great salary.

What you’ll need to have.

We’re looking for really great people, with a friendly personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. It’s a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. It could open up even more opportunities with us. You’ll need to have lots of experience leading a team, with a really great knowledge of retail and pharmacy. But it isn’t just about experience, we’re interested in seeing a bit more, the real you – and that makes us all feel good.

This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.

Our Diversity and Inclusion commitment

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.