Commercial Lead, Digital Pharmacy – Boots UK

Job reference: 125300BR Previous
Location: Nottingham Support Office
Function area: E-Commerce
Shift pattern: Full-time
Contract type: Permanent
Hours per week: Over 35 hours per week


Welcome to the team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.

As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

About the role:

The Commercial Lead will champion Pharmacy within, and support the Commercial Manager to optimise the customer experience and associated online levers to deliver our Digital Pharmacy objectives. They will report into the Commercial Manager for Digital Pharmacy, and work closely with a wide range of colleagues across and Pharmacy teams.

Key Responsibilities:

• Support the end to end management of Digital Pharmacy P&L, including monitoring and driving KPIs to deliver overall digital pharmacy performance
• Reviewing, suggesting and improving the digital pharmacy approach and customer experience, keeping abreast of market developments
• Supporting the development of the future roadmap, and supporting delivery of new initiatives
• Optimising day to day activities e.g. customer journeys, SEO, content, marketing, and other online levers, with support from the wider team as necessary
• Working effectively with multiple internal stakeholders across various functions – e.g. pharmacy, the wider team, marketing
• Responsible for operating within legal and safe framework and exercising appropriate judgement on when to seek advice

A bit about you:

• Digital commercial experience with strong financial acumen, able to analyse, interpret and articulate financial performance and customer metrics
• Understanding of online trading levers and performance marketing – confident in using data and insight to drive performance and in recommending new approaches
• Experienced in building and delivering plans to drive performance – happy to take a flexible, hands on, approach to get the job done
• Excellent stakeholder management – confident engaging, influencing and holding to account team, peers and senior stakeholders
• Pharmacy or healthcare knowledge/experience would be an advantage

IMPORTANT NOTE: This role requires regular working outside normal offices hours. This typically involves working from 5am one or two times a month, occasional weekend working particularly at peak times and occasional overnight working e.g. for major launches. In general, you will be expected to be flexible with your working hours to meet business and customer needs.

About the team:

Work right at the heart of the business and join us on the exciting digital journey we’re on!

Play a leading role in driving growth by ensuring the plan for our customers is exciting and continually developing. Life in the team is fast paced, every day is different and brings new opportunities to optimise what we do. We work with great people across the business and externally to execute our digital strategy and meet our customers’ needs.

Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting

What we can offer you:

• Competitive salary
• 25 days annual leave, plus statutory bank holidays
• Annual discretionary bonus plan
• Generous staff discount scheme including Boots Opticians - frames and contact lenses
• Competitive company pension scheme
• Flexible benefits scheme available ranging from private medical insurance, holiday buying, cycle to work scheme and many more
• Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point
• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues’ needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it.

Please click the link below or copy and paste it into your browser for a peek into our fantastic Support Office: