I applied for the Boots Pharmacy Advisor Apprenticeship programme as healthcare is something that I have been interested in for a while, and after hearing more about it at the Boots 360 careers event I knew I wanted to do it even more! I was delighted when I got the role, especially considering how competitive apprenticeship opportunities are in this area.
The transition from Sixth Form to full time work was really daunting at first, but with time I began to feel more mature and more confident in myself. I really feel that it’s quite an achievement to be in the role that I am now with this level of responsibility and at such a young age – this has really helped me to build my confidence.
I’m based in store, and this offers so many different experiences. One of the best experiences so far was being approached by a customer for an over the counter medicine (meaning that the patient has to speak to a healthcare professional before being able to buy the medicine) and everything just seemed to click. I knew all the advice to give, along with all the right questions to ask. As there are so many different over the counter medications, when you learn everything required for just one, it feels like such an achievement!
The biggest challenge for me so far has been building trust with my patients – many are used to dealing with more experienced healthcare colleagues, but with my education and training, I have the capability to provide the same level of care and support. I’ve found that to overcome this, I needed to be more confident in my role and this was easily achieved (as silly as it sounds) through role play with my colleagues and family.
I see my future with Boots UK, there’s no doubt about that. This programme is an amazing opportunity for anyone wanting a career in healthcare and/or dispensing as you also gain so much knowledge in the foundations of both areas. The programme is by no means easy and requires a lot of hard work, but it’s great to come home every day feeling like you’ve actually helped people.