We make our customers feel good by...
answering their questions, resolving complaints and offering advice - directly or via our stores colleagues.

Lost Advantage Cards, forgotten appointments, advice on a certain shampoo, help navigating the website, a serious complaint about medication... All in a day's work for our Central Customer Care team in Nottingham who handle all our customers' telephone calls, letters and emails.

Our expertise helps us resolve issues straight away. If we can't, we investigate and get back to the customer quickly.

The team also support their in-store colleagues when there's a tricky query, helping to find the answer - or the right person to talk to.

When you consider that millions of customers shop with us every day, it's not surprising that there are always novel requests to challenge us!