We make our customers feel good by...
Delivering Boots legendary customer care to all of our customers, all of the time.

Based in Nottingham, this 250 strong team are the customer care experts. They're the central contact point for our customers or store colleagues with any kind of query.

They're there for the nice things: helping to place an online order, advising on Advantage Card offers or booking a Boots Opticians' eye test. They're also there if things don't go well, putting it right when customers have an enquiry.

When you consider that everything we do here is about making our customers look and feel better than they ever thought possible then you realise just how much this team contributes towards our mission of becoming the world's best pharmacy-led health and beauty retailer.

Central Customer Care Roles