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Here are some Frequently Asked Questions (FAQs) related to Boots recruitment.
The FAQs are organised by categories to better assist your needs and overall user experience.
When you go onto the Search and Apply section of the site, you need to make sure that you accept the cookies on the site – the message is at the very top of the page. When you do this the Apply button appears at the bottom of the job description so you can continue with your application.
At Boots we want to ensure that everybody's application is handled fairly and in the same way. This is achieved by using an online system to manage our applications so by applying online we are able to handle your application effectively and efficiently.
This is dependent on the position that you are applying for. Generally an application should take between 20 - 60 minutes to complete.
We are unable to accept CVs or paper applications. All applications must be made via our website www.Boots.jobs. This ensures that everybody's application is handled in the same way and means your application is handled more efficiently.
If a vacancy states specific times and days that you need to be available to work then you must be able to match these requirements. If you are unable to match the specific working hours then we will not be able to progress you further for the position.
You can apply for as many roles as you like at one time however we recommend that you keep the amount of active applications made at one time to a minimum. You can only be progressed for one position at a time.
If you do not have access to the internet at home there are other places you could go such as the local library or a friend's house. Alternatively you can contact our Recruitment Team on 0844 241 2590 where an advisor will take you through your application over the phone.
Before you can submit your application we ask that you verify your email address. This is to guarantee that you receive email updates about your application. We also believe that this improves your security by ensuring that the email address we contact you through is your own.
If you apply for an internal vacancy from your computer at home you will need to enter a password. Please see the guidance on how to apply for internal vacancies on the company intranet/MyStoreNet or talk to your line manager.
In order to submit your application, please take the following steps:
If you have followed these steps, and are still unable to submit your application, please contact the Recruitment Team on 0844 241 2590 and we will be happy to provide you with further assistance.
The supported file types we accept are jpg, rtf, tif, xls, ppt, wmv, pdf, txt, gif and doc. If you are experiencing difficulties uploading your CV you can email it to us at email@example.com and we will upload it for you. Please include your name and the position that you are applying for.
If you have been employed in the last five years you must provide names of two referees, one of which must be your present/most recent employer, the other from a previous employer. If you have not been in employment, but full time education in the past five years, then please provide academic referee details. If you have not been in employment or full-time education for any period during the past five years please provide details of someone who is able to provide a character reference. They should be someone who is in a position of authority such as a school teacher or lecturer. We will not approach an individual or company for a reference until you have accepted an offer of employment from us or have already started work.
All offers of employment are subject to checks that are undertaken to verify and validate the information you have provided. These will cover information you have disclosed and include educational/professional qualifications, professional affiliations, previous job experience, personal and professional references and other details supplied. Where appropriate to the job some or all of the following may be sought:
Once you have submitted your application you will receive an automated email confirming that we have received this.
We will contact you via email to inform you if you have been successful in reaching the next stage. If you do not have an email address and have had to apply over the phone then we will inform you of our decision via post.
Once you have submitted your application you can log back into your account and amend your personal details. You will be unable to amend your application questions against a specific vacancy but if your circumstances have changed please call the Recruitment Team on 0844 241 2590.
No, all of the applications that we receive are screened by a member of our in-house Recruitment Team.
We do not want you to spend time completing an application that you are not qualified to do. If a role requires specific qualifications/experience to be held you will automatically be rejected at application stage if you do not hold these.
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Our systems and processes are all compliant with the Data Protection Policy. In addition, your data in our system will be automatically archived after 12 months of inactivity.
In compliance with the Data Protection Policy, your information will only be made available to parties that need access to it - for example the Recruitment Team or the store manager if you are invited to attend an interview.
You must be eligible to work in the UK even if only temporarily. You should provide documents to the store prior to joining. If you have a date where you are eligible until, then this will be managed with the store to ensure you do not overstay.
There are restrictions for workers under the age of 18. If you have any questions around this then please contact the Recruitment Team at firstname.lastname@example.org. There are some regional variations so it is also worth ensuring that you understand any local restrictions based on where you live.
Our policy is to treat all members of staff and applicants for employment in the same way regardless of age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex or sexual orientation. In order to monitor the effectiveness of our Equal Opportunities policy, we ask that all applicants provide these details. The information in this section will only be used to monitor the company's recruitment procedures and will not be used in the selection process. Completion of this part of the application is not compulsory. Information provided will be held separately from your application and used for equal opportunities monitoring purposes only.
You can register to receive alerts when locations become available or you can apply to one of our nationwide vacancies for Pharmacists - use reference Boots6681 and a member of our Pharmacy Recruitment Team will contact you.
Please forward the email with the link in it to email@example.com and we will activate the link for you.
Once the store is ready to recruit all the positions available will appear on our website www.boots.jobs. The new store site may also have posters in the window when they are about to start the recruitment. We recommend that you sign up for job alerts so we can let you know about opportunities in your area when they arise.
We encourage applications via the website - this enables us to deal with your application in the most appropriate way. To search for opportunities simply search by role and/or location. Alternatively you can call our Recruitment Team on 0845 121 9011 who will be able to take your details.
All our applications ask for you to attach a CV but you will also be asked for information about your qualifications/registration so it may be worth having those details to hand. If you don't have the information you need you can save your application and come back a little later if necessary.
There are a couple of things you can do. You can register to receive alerts when locations or roles become available. That way you'll be one of the first to know when a vacancy arises. For Pharmacists, you can apply to one of our nationwide vacancies, just use reference Boots6681 and one of the Pharmacy Resourcing Team will contact you. For Optometrists you can contact us for a discussion with a member of the Resourcing Team.
We try and make the application process simple and straightforward. The type of interview or assessment may vary depending on the role you have applied for. We also aim to give you helpful advice to help you really shine. You may be asked to take part in a telephone interview - this is a nice and easy way to help us build a picture of your skills and experience and also lets you find out more about the role and how to join Boots. All of our roles have key competencies that are the behaviours we look for in our people. A competency interview involves you telling us about certain situations you've been in and how you've behaved to achieve a desirable outcome. This helps us get a clear idea of your strengths and areas we may need to develop based upon the demands of the job.
If you are eligble to register with the Royal Pharmaceutical Society of Great Britain (RPDGB), or PSNI, then you are eligible to apply to work at Boots UK. Depending on the role and location, we have a number of initiatives and packages to help support you. Please see http://www.boots.jobs/pharmacyuk/ for more details.
Our company website will provide you with even more information about us. Simply go to www.boots-uk.com
Please log into your Boots Jobs Account and check the details you have supplied us with are up to date. If these details are incorrect then please contact the Recruitment Team on 0844 241 2590 or email us at firstname.lastname@example.org
If you already work for Boots, please return the signed contract (entitled Statement of Particulars of Employment). If you are not currently employed by Boots, please return your signed contract (Statement of Particulars of Employment) and Tax Declaration Form. For non stores roles you will also need to return your bank details form. For certain roles a Disclosure and Barring check will need to be completed - if required, this will be in your offer pack.
A Tax Declaration Form will have been sent to you in your offer pack. Please fill this out and send back to us with your other paperwork.
If you have handed your signed contract to your line manager, please ensure they have sent this on to the Recruitment Team in the Customer Support Centre in Nottingham. If you have sent this directly to us, please contact our Offer and Join Team on 0844 241 2590 or email us at email@example.com.
For all pay related queries including tax, please speak to your line manager who will contact payroll on your behalf.
Please email us at firstname.lastname@example.org or contact our Recruitment Team on 0844 241 2590.
Please notify us at the earliest opportunity by calling 0844 241 2590, or by emailing email@example.com. We will then send you a replacement copy.
Please contact your line manager, who will discuss this with you and make any necessary changes.
Please contact your line manager regarding any questions you may have surrounding holiday entitlement or employee benefits.
Please notify us by emailing firstname.lastname@example.org or by calling our Recruitment Team on 0844 241 2590. We will then be able to send one out to you.
This could be because the home address information we have for you is out of date or in an incorrect format. If you would like to update your home address please sign into your boots.jobs account and ensure that all fields are filled out correctly. If you would then like another copy of your offer sent in the post please email email@example.com
When designing the online assessment we began by asking our stores what they were looking for in a new member of their team. With this in mind, we asked over 700 of our top performing Store Colleagues about their drives, motivation, and how they would behave in different customer scenarios. The assessment has been devised around the answers they provided. This means we ask questions about how people tend to behave and what motivates them rather than asking for examples of things that they have achieved in the past (such as qualifications and previous work experience). We have found this method to be highly effective in recruiting the right candidates into our stores. We also want to ensure that our line managers comply with a standardised recruitment process across all our stores to ensure benchmark selection requirements are adhered to, and all our applicants are treated fairly. This is why we believe that our assessment is the fairest most realistic way of choosing the best possible candidates for our stores to see for interview. Unfortunately, due to the volume of applicants, we are unable to provide applicants with detailed feedback on their individual assessments.
Store Colleague Roles:
You do not have to sit the assessment in one sitting; however, we recommend that you do wherever possible.
Management, Professional, Opticians and Pharmacy Delivery & Collection roles:
For these types of roles you are required to complete the assessment in one sitting. If you are applying for a Pharmacist position then you may not be required to take an assessment.
Opticians Numeracy and Literacy assessment: Please take the following steps:
If you have taken the steps listed above and the assessment is still not running correctly, please contact our Recruitment Team on 0844 241 2590, and we will be happy to assist you with your application.
Support Office and Managerial assessments: Please contact the Recruitment Team on 0844 241 2590 and we will be happy to assist you with your application.
If you have forgotten your password go to the screen where you would usually sign in and select 'forgotten password' at the bottom of the screen. You will then be asked to enter your email address. Your password will be sent to the email address that you registered with us.
If you have forgotten your password go to the screen where you would usually sign in and select 'forgotten password' at the bottom of the screen. You will then be asked to enter your email address. Your password will be emailed to you. If you have forgotten the email address that you have used then please contact our Recruitment Team on 0844 241 2590.
To withdraw your application you need to log into your boots.job account. Here you have got the option to select withdraw. If you experience difficulties doing this you can contact our Recruitment Team at firstname.lastname@example.org.
Please email the Recruitment Team at email@example.com and a member of our team will reinstate your application for you.
The first stage of screening your application is reviewing all the CVs we receive. This stage can take up to three - four weeks. During this time you may not hear from us. If, after four weeks, you have still not heard from us, please contact our Support Office Recruitment Team on 0844 241 2590 or email us at firstname.lastname@example.org and we will be happy to look into your application for you.
If it has been more than seven days since your interview took place and you have received no communication from us, please contact our Recruitment Team on 0844 241 2590 or email us at email@example.com and we will look into your application progress for you.
Please contact our Recruitment Team on 0844 241 2590 or email us at firstname.lastname@example.org and we will look into this matter for you.
If you wish to change an interview date or time, please contact the Recruitment Team on 0844 241 2590 or at email@example.com, and we will do our best to accommodate you. Similarly, if you are unable to attend an interview or wish to withdraw yourself from the process, please contact us at the first available opportunity.
On your summary page, you are able to view the current CV you have uploaded with us. If you wish to change this please click on 'delete' next to the current document before selecting 'upload' to attach a new version. If this option is unavailable or you are having trouble uploading a new document in its current format, please contact our Recruitment Team on 0844 241 2590 or by email at firstname.lastname@example.org and we will look into this for you.
If you would like feedback after an interview, please direct your enquiries to the Support Office Recruitment Team on 0844 241 2590 or by emailing email@example.com, and we will contact the interviewer for you.
Once you have applied we will contact you via email to let you know if you are successful in going through to the next stage. This should usually be within 10 days. If you have not heard from us after 10 days, please contact our Recruitment Team on 0844 241 2590.
There are several reasons why you may have been unsuccessful in your application. If it is unclear from the email you receive please email the Recruitment Team at firstname.lastname@example.org and we will provide you with more information.
Our applications are now designed so that you only have to take one assessment and all subsequent applications for similar roles will be measured against it for 15 months. This means that the score you receive will be fixed for the next 15 months unless you are applying for a different type of role.
Please contact the Recruitment Team by emailing email@example.com and a member of the team will contact the store to see if it is possible to organise some more interview spaces.
Please contact the Recruitment Team on 0844 241 2590 or by emailing firstname.lastname@example.org and a member of the team will contact the store to see if it is possible to amend your interview time.
Please contact the Recruitment Team on 0844 241 2590 or by emailing email@example.com. We will then contact the store for you to notify them that you will not be attending.
Please contact our Recruitment Team by emailing firstname.lastname@example.org. We will contact the store for you to see if a decision has been made.
For detailed feedback you can contact the store directly and ask to speak to the manager that interviewed you. They will be happy to answer any questions you may have. To find the contact number of the store please visit our store locator by going to www.boots.com and selecting store locator which is in the top right hand corner of the page. You can then search by either postcode or town name for the store you are looking for.