Welcome

Here are some Frequently Asked Questions (FAQs) related to Boots recruitment.

The FAQs are organised by categories to better assist your needs and overall user experience.

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Application Process

I can't find the apply button to start my application

When you go onto the Search and Apply section of the site, you need to make sure that you accept the cookies on the site – the message is at the very top of the page. When you do this the Apply button appears at the bottom of the job description so you can continue with your application.

Why do Boots prefer online applications?

At Boots we want to ensure that everybody's application is handled fairly and in the same way. This is achieved by using an online system to manage our applications so by applying online we are able to handle your application effectively and efficiently.

How long will it take me to complete my application?

This is dependent on the position that you are applying for. Generally an application should take between 20 - 60 minutes to complete.

Is it possible to complete a paper application form or to hand my CV directly to the store/support office?

We are unable to accept CVs or paper applications. All applications must be made via our website www.Boots.jobs. This ensures that everybody's application is handled in the same way and means your application is handled more efficiently.

My availability does not match the vacancy, should I still apply?

If a vacancy states specific times and days that you need to be available to work then you must be able to match these requirements. If you are unable to match the specific working hours then we will not be able to progress you further for the position.

How many opportunities can I apply for at one time?

You can apply for as many roles as you like at one time however we recommend that you keep the amount of active applications made at one time to a minimum. You can only be progressed for one position at a time.

I do not have internet access, how can I apply?

If you do not have access to the internet at home there are other places you could go such as the local library or a friend's house. Alternatively you can contact our Recruitment Team on 0844 241 2590 where an advisor will take you through your application over the phone.


I have received an email asking me to verify my email address, what does this mean?

Before you can submit your application we ask that you verify your email address. This is to guarantee that you receive email updates about your application. We also believe that this improves your security by ensuring that the email address we contact you through is your own.

I already work for Boots but do not know the password to apply. What should I do?

If you apply for an internal vacancy from your computer at home you will need to enter a password. Please see the guidance on how to apply for internal vacancies on the company intranet/MyStoreNet or talk to your line manager.

I am experiencing problems submitting my application. What should I do?

In order to submit your application, please take the following steps:

  1. Go to www.boots.jobs and select the 'Sign In' option at the top right hand corner of the screen. Next select 'My Jobs Boots UK, ROI or Employee' and on the next screen enter your user name and password (if you have forgotten your password, select 'Forgotten Your Password?' at the bottom of the screen).
  2. Go to the Summary page of your application.
  3. Complete each section (i.e. Main details, Equal Opportunities, Application Questions, Upload Your CV if required, References and Declarations).
  4. As you complete each section, tick the box at the bottom of the screen to mark the section as complete (you will know this has been done because a green tick will appear next to the section on the summary page).
  5. Once all of the sections have been marked as complete an option will appear on the summary page to submit your application.

If you have followed these steps, and are still unable to submit your application, please contact the Recruitment Team on 0844 241 2590 and we will be happy to provide you with further assistance.

What format should I upload my CV in?

The supported file types we accept are jpg, rtf, tif, xls, ppt, wmv, pdf, txt, gif and doc. If you are experiencing difficulties uploading your CV you can email it to us at recruitment@boots.co.uk and we will upload it for you. Please include your name and the position that you are applying for.

What happens if I do not have a referee?

If you have been employed in the last five years you must provide names of two referees, one of which must be your present/most recent employer, the other from a previous employer. If you have not been in employment, but full time education in the past five years, then please provide academic referee details. If you have not been in employment or full-time education for any period during the past five years please provide details of someone who is able to provide a character reference. They should be someone who is in a position of authority such as a school teacher or lecturer. We will not approach an individual or company for a reference until you have accepted an offer of employment from us or have already started work.

 

What are our pre employment checks?

All offers of employment are subject to checks that are undertaken to verify and validate the information you have provided. These will cover information you have disclosed and include educational/professional qualifications, professional affiliations, previous job experience, personal and professional references and other details supplied. Where appropriate to the job some or all of the following may be sought:

  • Integrity checks.
  • UK driver's licence checks.
  • Disclosure and Barring check.
  • Checks using records and information in the public domain.

How can I be sure that my application has been received?

Once you have submitted your application you will receive an automated email confirming that we have received this.

What happens after I have submitted my application?

We will contact you via email to inform you if you have been successful in reaching the next stage. If you do not have an email address and have had to apply over the phone then we will inform you of our decision via post.

Can I change or update my details after an application has been submitted?

Once you have submitted your application you can log back into your account and amend your personal details. You will be unable to amend your application questions against a specific vacancy but if your circumstances have changed please call the Recruitment Team on 0844 241 2590.

Is my application processed by an automated system?

No, all of the applications that we receive are screened by a member of our in-house Recruitment Team.

Will I be automatically rejected if I do not meet the minimum requirements for the role?

We do not want you to spend time completing an application that you are not qualified to do. If a role requires specific qualifications/experience to be held you will automatically be rejected at application stage if you do not hold these.

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Data Privacy

How are my details kept secure?

Our systems and processes are all compliant with the Data Protection Policy. In addition, your data in our system will be automatically archived after 12 months of inactivity.

Who will have access to my information and how will it be used?

In compliance with the Data Protection Policy, your information will only be made available to parties that need access to it - for example the Recruitment Team or the store manager if you are invited to attend an interview.


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Eligibility to Work

If I do not have the unrestricted right to work in the UK can I still apply for a job with Boots?

You must be eligible to work in the UK even if only temporarily. You should provide documents to the store prior to joining. If you have a date where you are eligible until, then this will be managed with the store to ensure you do not overstay.

What are the working restrictions for under 18s?

There are restrictions for workers under the age of 18. If you have any questions around this then please contact the Recruitment Team at recruitment@boots.co.uk. There are some regional variations so it is also worth ensuring that you understand any local restrictions based on where you live.

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Equal Opportunities

What is the purpose of the equal opportunities section?

Our policy is to treat all members of staff and applicants for employment in the same way regardless of age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex or sexual orientation. In order to monitor the effectiveness of our Equal Opportunities policy, we ask that all applicants provide these details. The information in this section will only be used to monitor the company's recruitment procedures and will not be used in the selection process. Completion of this part of the application is not compulsory. Information provided will be held separately from your application and used for equal opportunities monitoring purposes only.

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Job Vacancies

I'm looking for a Pharmacist position, what should I do if I can't find the right location or role?

You can register to receive alerts when locations become available or you can apply to one of our nationwide vacancies for Pharmacists - use reference Boots6681 and a member of our Pharmacy Recruitment Team will contact you.

How do I register my details for job alerts?

  1. Perform a job search
  2. Once the search is completed there is a field at the bottom of the page where you can enter your email address. This will then alert you to future opportunities that match your search criteria.

I am experiencing problems activating the job alerts link.

Please forward the email with the link in it to recruitment@boots.co.uk and we will activate the link for you.

I have heard there is a new store opening near me - How do I find out more about the opportunities available?

Once the store is ready to recruit all the positions available will appear on our website www.boots.jobs. The new store site may also have posters in the window when they are about to start the recruitment. We recommend that you sign up for job alerts so we can let you know about opportunities in your area when they arise.

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Pharmacist & Optometrist Applications

Do I have to apply online?

We encourage applications via the website - this enables us to deal with your application in the most appropriate way. To search for opportunities simply search by role and/or location. Alternatively you can call our Recruitment Team on 0844 241 2590 who will be able to take your details.

What documents will I need during the application process?

All our applications ask for you to attach a CV but you will also be asked for information about your qualifications/registration so it may be worth having those details to hand. If you don't have the information you need you can save your application and come back a little later if necessary.


What should I do if I can't find a location or role I want?

There are a couple of things you can do. You can register to receive alerts when locations or roles become available. That way you'll be one of the first to know when a vacancy arises. For Pharmacists, you can apply to one of our nationwide vacancies, just use reference Boots6681 and one of the Pharmacy Resourcing Team will contact you. For Optometrists you can contact us for a discussion with a member of the Resourcing Team.

What kind of interview can I expect?

We try and make the application process simple and straightforward. The type of interview or assessment may vary depending on the role you have applied for. We also aim to give you helpful advice to help you really shine. You may be asked to take part in a telephone interview - this is a nice and easy way to help us build a picture of your skills and experience and also lets you find out more about the role and how to join Boots. All of our roles have key competencies that are the behaviours we look for in our people. A competency interview involves you telling us about certain situations you've been in and how you've behaved to achieve a desirable outcome. This helps us get a clear idea of your strengths and areas we may need to develop based upon the demands of the job.


I currently work as a Pharmacist in European EEA Country. Can I work for Boots UK and what kind of support and assistance is available?

If you are eligble to register with the Royal Pharmaceutical Society of Great Britain (RPDGB), or PSNI, then you are eligible to apply to work at Boots UK. Depending on the role and location, we have a number of initiatives and packages to help support you. Please see http://www.boots.jobs/pharmacyuk/ for more details.

I'd like to know more about the company, where can I find out more information?

Our company website will provide you with even more information about us. Simply go to www.boots-uk.com

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Offer and Join

I have not received my offer pack - what should I do?

Please log into your Boots Jobs Account and check the details you have supplied us with are up to date. If these details are incorrect then please contact the Recruitment Team on 0844 241 2590 or email us at jointeam@boots.co.uk

I have received my offer pack. However I am unsure what I need to return.

If you already work for Boots, please return the signed contract (entitled Statement of Particulars of Employment). If you are not currently employed by Boots, please return your signed contract (Statement of Particulars of Employment) and Tax Declaration Form. For non stores roles you will also need to return your bank details form. For certain roles a Disclosure and Barring check will need to be completed - if required, this will be in your offer pack.

 

I do not have a P45 - What should I do?

A Tax Declaration Form will have been sent to you in your offer pack. Please fill this out and send back to us with your other paperwork.

I have sent back my signed contract, however you are still chasing me for it.

If you have handed your signed contract to your line manager, please ensure they have sent this on to the Recruitment Team in the Customer Support Centre in Nottingham. If you have sent this directly to us, please contact our Offer and Join Team on 0844 241 2590 or email us at jointeam@boots.co.uk.

My rate of pay on my contract is incorrect/I am paying too much tax - what should I do?

For all pay related queries including tax, please speak to your line manager who will contact payroll on your behalf.


I have been offered a position with Boots and wish to decline - who should I contact?

Please email us at recruitment@boots.co.uk or contact our Recruitment Team on 0844 241 2590.

I have lost/damaged my offer pack. What should I do?

Please notify us at the earliest opportunity by calling 0844 241 2590, or by emailing jointeam@boots.co.uk. We will then send you a replacement copy.

I wish to change my start date. How can I do this?

Please contact your line manager, who will discuss this with you and make any necessary changes.


I have a query regarding my holiday entitlement/employee benefits. Who do I contact?

Please contact your line manager regarding any questions you may have surrounding holiday entitlement or employee benefits.

I have received my offer pack but do not have the Boots and Me handbook that is mentioned.

Please notify us by emailing jointeam@boots.co.uk or by calling our Recruitment Team on 0844 241 2590. We will then be able to send one out to you.

I have received my offer through email but not in the post.

This could be because the home address information we have for you is out of date or in an incorrect format. If you would like to update your home address please sign into your boots.jobs account and ensure that all fields are filled out correctly. If you would then like another copy of your offer sent in the post please email jointeam@boots.co.uk

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Online Assessment

Why do I have to complete an online assessment?

When designing the online assessment we began by asking our stores what they were looking for in a new member of their team. With this in mind, we asked over 700 of our top performing Store Colleagues about their drives, motivation, and how they would behave in different customer scenarios. The assessment has been devised around the answers they provided. This means we ask questions about how people tend to behave and what motivates them rather than asking for examples of things that they have achieved in the past (such as qualifications and previous work experience). We have found this method to be highly effective in recruiting the right candidates into our stores. We also want to ensure that our line managers comply with a standardised recruitment process across all our stores to ensure benchmark selection requirements are adhered to, and all our applicants are treated fairly. This is why we believe that our assessment is the fairest most realistic way of choosing the best possible candidates for our stores to see for interview. Unfortunately, due to the volume of applicants, we are unable to provide applicants with detailed feedback on their individual assessments.


Do I have to complete the assessment in one sitting?

Store Colleague Roles:
You do not have to sit the assessment in one sitting; however, we recommend that you do wherever possible.

Management, Professional, Opticians and Pharmacy Delivery & Collection roles:
For these types of roles you are required to complete the assessment in one sitting. If you are applying for a Pharmacist position then you may not be required to take an assessment.

 

I am experiencing problems with the assessment

Opticians Numeracy and Literacy assessment: Please take the following steps:

  1. If you are running any other applications, please shut them down before attempting to run the assessment.
  2. Make sure that you have 'pop ups' enabled on your web browser as the assessment is displayed as a 'pop up'.

If you have taken the steps listed above and the assessment is still not running correctly, please contact our Recruitment Team on 0844 241 2590, and we will be happy to assist you with your application.

Support Office and Managerial assessments: Please contact the Recruitment Team on 0844 241 2590 and we will be happy to assist you with your application.

I have forgotten my password, what should I do?

If you have forgotten your password go to the screen where you would usually sign in and select 'forgotten password' at the bottom of the screen. You will then be asked to enter your email address. Your password will be sent to the email address that you registered with us.

My email address/password does not work. What should I do?

If you have forgotten your password go to the screen where you would usually sign in and select 'forgotten password' at the bottom of the screen. You will then be asked to enter your email address. Your password will be emailed to you. If you have forgotten the email address that you have used then please contact our Recruitment Team on 0844 241 2590.

 

How do I withdraw my application?

To withdraw your application you need to log into your boots.job account. Here you have got the option to select withdraw. If you experience difficulties doing this you can contact our Recruitment Team at recruitment@boots.co.uk.

I have accidently withdrawn my application. What should I do?

Please email the Recruitment Team at recruitment@boots.co.uk and a member of our team will reinstate your application for you.

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Selection & Interview - Non-store

I applied for a role a while ago and I haven't heard anything since. What should I do?

The first stage of screening your application is reviewing all the CVs we receive. This stage can take up to three - four weeks. During this time you may not hear from us. If, after four weeks, you have still not heard from us, please contact our Support Office Recruitment Team on 0844 241 2590 or email us at boots.vacancies@boots.co.uk and we will be happy to look into your application for you.

I had an interview last week and I haven't heard anything since. What should I do?

If it has been more than seven days since your interview took place and you have received no communication from us, please contact our Recruitment Team on 0844 241 2590 or email us at boots.vacancies@boots.co.uk and we will look into your application progress for you.

I have been invited to attend an interview but when I follow the instructions on the email, I cannot book onto a slot / there are no available slots. What should I do?

Please contact our Recruitment Team on 0844 241 2590 or email us at boots.vacancies@boots.co.uk and we will look into this matter for you.

I booked onto an interview slot, but I now wish to change the day or am unable to attend. What should I do?

If you wish to change an interview date or time, please contact the Recruitment Team on 0844 241 2590 or at boots.vacancies@boots.co.uk, and we will do our best to accommodate you. Similarly, if you are unable to attend an interview or wish to withdraw yourself from the process, please contact us at the first available opportunity.

I want to change/delete my current CV but when I try, I am unable to do this. What should I do?

On your summary page, you are able to view the current CV you have uploaded with us. If you wish to change this please click on 'delete' next to the current document before selecting 'upload' to attach a new version. If this option is unavailable or you are having trouble uploading a new document in its current format, please contact our Recruitment Team on 0844 241 2590 or by email at boots.vacancies@boots.co.uk and we will look into this for you.

I was informed I was unsuccessful after my interview. Is it possible to have feedback on the decision?

If you would like feedback after an interview, please direct your enquiries to the Support Office Recruitment Team on 0844 241 2590 or by emailing boots.vacancies@boots.co.uk, and we will contact the interviewer for you.

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Selection & Interview - Store

How long after I have applied will I find out if I have made it to interview stage?

Once you have applied we will contact you via email to let you know if you are successful in going through to the next stage. This should usually be within 10 days. If you have not heard from us after 10 days, please contact our Recruitment Team on 0844 241 2590.

Why have I been unsuccessful?

There are several reasons why you may have been unsuccessful in your application. If it is unclear from the email you receive please email the Recruitment Team at recruitment@boots.co.uk and we will provide you with more information.

I have failed the assessment. Can I apply for other roles?

Our applications are now designed so that you only have to take one assessment and all subsequent applications for similar roles will be measured against it for 15 months. This means that the score you receive will be fixed for the next 15 months unless you are applying for a different type of role.

I have been invited to interview but there are no spaces left. What should I do?

Please contact the Recruitment Team by emailing recruitment@boots.co.uk and a member of the team will contact the store to see if it is possible to organise some more interview spaces.

I cannot make the interview times offered/need to reschedule my interview. What should I do?

Please contact the Recruitment Team on 0844 241 2590 or by emailing recruitment@boots.co.uk and a member of the team will contact the store to see if it is possible to amend your interview time.

I have booked an interview but cannot make it. What should I do?

Please contact the Recruitment Team on 0844 241 2590 or by emailing recruitment@boots.co.uk. We will then contact the store for you to notify them that you will not be attending.

I recently attended an interview but have not heard anything yet. What should I do?

Please contact our Recruitment Team by emailing recruitment@boots.co.uk. We will contact the store for you to see if a decision has been made.

I would like feedback on my recent interview

For detailed feedback you can contact the store directly and ask to speak to the manager that interviewed you. They will be happy to answer any questions you may have. To find the contact number of the store please visit our store locator by going to www.boots.com and selecting store locator which is in the top right hand corner of the page. You can then search by either postcode or town name for the store you are looking for.

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